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How do I recover my Juno account?

Published in Account Recovery 2 mins read

Recovering your Juno account primarily involves resetting your password, especially if you've forgotten your login credentials. This process allows you to regain access to your account quickly and securely.

Steps to Reset Your Juno Account Password

If you've forgotten your password or simply wish to change it, follow these straightforward steps to regain access to your Juno account:

  1. Navigate to the Password Reset Page: Open your web browser and go directly to the Juno password reset page: https://app.juno.finance/profile/reset-password.
  2. Enter Your Registered Email Address: On the password reset page, you will be prompted to enter the email address that is registered to your Juno account. Ensure you enter the correct email to receive the reset link.
  3. Check Your Email for a Reset Link: After submitting your email address, a password reset link will be sent to the registered email address you provided. Open your email inbox and look for an email from Juno.
    • Important: If you don't see the email in your primary inbox, please check your spam, junk, or promotions folders, as it might have been filtered there.
  4. Click the Reset Link and Create a New Password: Open the email from Juno and click on the provided password reset link. This link will direct you to a page where you can set a new password for your account. Choose a strong, unique password that you haven't used before.

By following these steps, you will be able to reset your password and recover access to your Juno account.

Troubleshooting Tips for Account Recovery

  • Verify Email Accuracy: Double-check that you are entering the exact email address associated with your Juno account. A typo can prevent the reset link from being sent to the correct inbox.
  • Check All Email Folders: As mentioned, sometimes password reset emails can land in spam, junk, or other filtered folders. Always check these sections of your email client.
  • Internet Connection: Ensure you have a stable internet connection when attempting to access the reset page and your email.