The Hallow app frequently stops playing, especially when your phone screen is locked, often due to specific settings on your device that manage background app activity and data usage. Modern smartphones are designed to optimize battery life by limiting what apps can do when not actively in use or when the screen is off, which can inadvertently interrupt audio playback from apps like Hallow.
Common Reasons & Solutions
To ensure your Hallow app plays continuously, especially when your phone screen is locked, you'll need to adjust certain device settings that control how the app operates in the background.
1. Device Settings: Background Activity & Data Usage
Your phone's operating system might be restricting the Hallow app from running in the background or using data when the screen is off to conserve battery or data. This is a common cause for audio apps stopping unexpectedly.
To resolve this, follow these steps:
- Go to your phone’s Settings.
- Navigate to Apps or Applications (the exact name may vary by device and OS version).
- Scroll through your list of installed apps and find Hallow. Tap on it to open its app information or settings.
- Check Data Usage Settings:
- Look for an option like Data Usage (or similar).
- Ensure that “Allow background data usage” is toggled on. This permits the app to use data even when not actively in the foreground.
- Check Battery Optimization Settings:
- Find the Battery (or Power Management, Battery Optimization) settings for the Hallow app.
- Make sure “Allow background activity” is toggled on. If your device has an older Android version, this setting might be labeled as “Put app to sleep” or “Restrict background activity.” In this case, ensure Hallow is not put to sleep or its background activity is not restricted. You want the app to be allowed to run freely in the background.
- Consider disabling any device-level battery optimization features specifically for the Hallow app if the issue persists, as these can aggressively halt apps.
2. Other Potential Causes for App Stopping
While background settings are the most common culprit for the app stopping when the screen is locked, other general app issues can also lead to the Hallow app stopping or crashing:
- Outdated App or Operating System: Ensure both your Hallow app and your phone’s operating system (iOS or Android) are updated to their latest versions. Developers frequently release updates to fix bugs and improve stability.
- App Cache and Data: Corrupted app cache or data can cause performance issues.
- You can typically clear the app's cache (and sometimes data) through your phone's Settings > Apps > Hallow > Storage. Try clearing the cache first.
- Insufficient Device Storage: If your phone is running very low on storage space, apps may struggle to function correctly and could stop unexpectedly. Free up some space if needed.
- Network Instability: If you are streaming content through the Hallow app, a weak or unstable internet connection (Wi-Fi or cellular data) can cause playback to buffer endlessly or stop entirely.
- App Bugs: Rarely, the app itself might have a temporary bug or glitch. In such cases, restarting your phone or reinstalling the app might help.
Troubleshooting Steps Summary
| Issue Category | Recommended Action |
|---|---|
| Background Playback & Screen Lock | Go to Hallow app settings: Enable "Allow background data usage" and "Allow background activity". Disable battery optimization for Hallow. |
| App Performance & Stability | Update Hallow app and phone OS. Clear Hallow app cache. Ensure sufficient device storage. |
| Connectivity | Verify a stable internet connection (Wi-Fi or mobile data). |
By adjusting your device's background settings for the Hallow app and addressing any general app maintenance issues, you can significantly reduce instances of the app stopping unexpectedly.
