To re-add an Arlo camera, especially if it has been moved to a "No Plan" status, you will need to reactivate it within your Arlo account by assigning it to an active subscription plan. This process allows your camera to regain full functionality, including cloud recording and advanced features.
Step-by-Step Guide to Reactivating Your Arlo Camera
Follow these steps to bring your Arlo camera back online and under an active plan:
1. Access Your Arlo Account
Begin by logging into your Arlo account using your preferred method:
- Mobile App: Launch the Arlo Android app on your smartphone or tablet.
- Web Browser: Visit the Arlo website and log in at my.arlo.com.
2. Navigate to Subscription Management
Once logged in, you'll need to access the subscription settings:
- Tap or click on Settings.
- Select Subscription.
- Choose Manage Cameras.
3. Locate the Camera Under "No Plan"
In the "Manage Cameras" section, you will see your devices organized by their plan status.
- Look for the section labeled No Plan.
- Identify the specific camera or video doorbell you wish to reactivate within this section.
4. Reactivate and Assign to a Plan
This is the crucial step to re-add your camera to an active plan:
- Tap or click and hold the three lines (often referred to as a "grip" or "handle") next to the camera or video doorbell you want to reactivate.
- Drag the selected device from the No Plan section.
- Drop it into the Arlo Secure field (or the field corresponding to your active Arlo subscription plan).
By dragging the camera to the Arlo Secure field, you are successfully re-associating it with your active subscription, restoring its features and recording capabilities.
Why Your Camera Might Need Reactivation
Your Arlo camera might appear under "No Plan" for a few reasons:
- Expired Subscription: The Arlo Secure plan associated with the camera may have expired.
- Manual Removal: The camera might have been manually removed from an active plan.
- Plan Changes: Adjustments to your subscription plan could temporarily unassign cameras.
Reactivating ensures your camera is fully operational and provides continuous security monitoring.
