Resetting your Arlo Pro 5 camera can resolve various issues, from connectivity problems to preparing it for a new owner. This guide provides a comprehensive approach to resetting your device.
Performing a Hard Reset (Factory Reset)
A hard reset, also known as a factory reset, returns your Arlo Pro 5 camera to its original factory settings, erasing all personalized configurations and network settings. This is often the first step in serious troubleshooting or when you plan to sell or give away your camera.
Steps for Factory Resetting Your Arlo Pro 5 Camera
- Locate the Sync Button: Find the "Sync" button on your Arlo Pro 5 camera. This small button is typically located on the bottom or back of the device.
- Press and Hold: Using a paperclip or a similar pointed object if necessary (some buttons are recessed), press and hold the Sync button for approximately 15 seconds.
- Observe LED Indicator: Continue holding the button until the camera's LED indicator begins blinking Blue. This visual cue confirms that the reset process has initiated.
- Release Button: Once the LED starts blinking blue, release the Sync button.
Your Arlo Pro 5 camera has now been factory reset. It will be in its default state, ready to be set up as a new device.
Removing Your Arlo Pro 5 from Your Arlo Account
After a physical factory reset, or if you simply wish to unpair the camera from your Arlo Secure App without physically accessing it, you need to remove it from your Arlo account. This step is crucial for a complete reset, especially if you're transferring ownership or troubleshooting persistent pairing issues.
Steps to Remove the Camera from Your Arlo Account
- Access Arlo Secure App or Web Portal: Launch the Arlo Secure App on your mobile device or log in to your Arlo account via a web browser at my.arlo.com.
- Navigate to Devices: From the main dashboard or menu, tap or click on the "Devices" section.
- Select Your Camera: Locate and tap or click on the specific Arlo Pro 5 camera you wish to remove from your account.
- Access Settings and Remove: Go into the camera's settings. Look for an option like "Remove Device," "Delete Device," or "Remove Camera." Follow the on-screen prompts and confirm the removal when asked.
Removing the device from your account effectively severs its connection to your Arlo system, making it available for a new setup or to be added to another account.
When to Reset Your Arlo Pro 5
Resetting your Arlo Pro 5 can be a valuable troubleshooting step. Consider a reset in the following scenarios:
- Connectivity Problems: If your camera frequently disconnects, fails to connect to Wi-Fi, or struggles to communicate with your Arlo SmartHub/base station.
- Performance Issues: Unresponsive controls, unexpected battery drain, or glitches in video recording or motion detection.
- Preparing for Transfer: When selling, gifting, or otherwise transferring ownership of the camera to ensure all your personal data and settings are wiped clean.
- Setup Failures: If you encounter repeated issues during the initial setup process, a fresh reset can often resolve underlying conflicts.
- Firmware Update Complications: In rare cases, if a firmware update fails or causes unexpected behavior, a reset can help stabilize the device.
Important Considerations Before Resetting
Before performing any reset, keep the following in mind:
- Battery Level: Ensure your Arlo Pro 5 camera has a sufficient battery charge or is connected to a power source to prevent interruption during the reset process.
- Data Loss: A factory reset will erase all custom settings, Wi-Fi configurations, and any locally stored footage on the camera itself (if applicable). However, cloud recordings associated with your Arlo subscription will remain safe in your Arlo account.
- Re-setup Required: After a hard reset, you will need to re-add and reconfigure the camera within your Arlo Secure App as if it were a new device.
Quick Reference Table: Reset Types
| Reset Type | Description | Method | Impact |
|---|---|---|---|
| Hard Reset | Restores the camera to its original factory settings. | Press & hold Sync button for ~15 seconds until blue LED blinks. | Wipes all camera-specific settings and network configurations. |
| Account Removal | Unlinks the camera from your Arlo Secure account. | Via Arlo Secure App/my.arlo.com > Devices > Select camera > Remove. | The camera becomes offline from your account, ready for new setup. |
By following these steps, you can effectively reset your Arlo Pro 5 camera, resolving issues, clearing data, and preparing it for a fresh start.
