Canceling your Atlassian subscription is a straightforward process primarily managed through your Atlassian administration portal, specifically within the billing section. This ensures you maintain control over your products and services.
Step-by-Step Guide to Canceling Your Atlassian Subscription
To discontinue your Atlassian subscription, follow these precise steps within your Atlassian admin portal. It's recommended to complete this process before your next billing cycle to avoid unwanted charges.
- Navigate to the Atlassian Admin Portal: Open your web browser and go to admin.atlassian.com/billing. This is your central hub for managing all billing-related aspects of your Atlassian products.
- Select Your Billing Account: If you manage multiple Atlassian billing accounts, you will be prompted to select the specific account associated with the subscription you wish to cancel. Choose the relevant account from the list.
- Go to Subscriptions: Once inside your billing account, look for and select the Subscriptions section. This area lists all the Atlassian products and services currently active under your account.
- Find and Manage Your Subscription: Locate the specific subscription you intend to cancel from the list. Once identified, select the Manage option associated with that subscription. This will take you to a dedicated page for that particular product.
- Initiate the Cancellation: On the subscription management page, look for an option typically labeled more actions or a similar menu. From there, select Cancel subscription. You might be asked to provide a reason for cancellation as part of Atlassian's effort to improve its services.
- Review and Confirm: Before the cancellation is finalized, you will be presented with a review screen. Carefully read the details, including the effective date of cancellation and any implications. Once you are satisfied, confirm your cancellation.
Quick Overview of the Cancellation Process
For a concise summary, refer to the table below outlining the key actions involved in canceling your Atlassian subscription:
| Step | Action | Key Detail |
|---|---|---|
| 1 | Access Billing Portal | Go to admin.atlassian.com/billing. |
| 2 | Select Billing Account | Choose the correct account if you have multiple. |
| 3 | Navigate to Subscriptions | Find and select the Subscriptions tab. |
| 4 | Manage Subscription | Locate your product and click Manage. |
| 5 | Initiate Cancellation | Select more actions > Cancel subscription. |
| 6 | Review and Confirm | Confirm the cancellation details. |
Important Considerations Before Canceling
Before you finalize your subscription cancellation, keep the following points in mind:
- Access Until End of Billing Cycle: Your team will typically retain access to the product until the end of the current billing cycle for which you have already paid.
- Data Retention: Be aware of Atlassian's data retention policies. After your subscription fully expires, your data may be subject to deletion after a grace period. It's advisable to export any critical data you wish to keep beforehand.
- Downgrade Options: If you're looking to reduce costs but still need the service, consider downgrading your plan (e.g., to a free tier if available) rather than a full cancellation.
- Impact on Integrated Services: Canceling one Atlassian product might affect workflows or integrations with other Atlassian or third-party services. Assess any potential dependencies.
What Happens After Cancellation?
Once your subscription is successfully canceled, you will receive a confirmation. Your access to the product will typically continue until the end of your current paid billing period. After this, your instance will be deactivated, and eventually, your data will be permanently deleted in accordance with Atlassian's data management policies.
Need Further Assistance?
If you encounter any issues during the cancellation process or have specific questions regarding your account or data, it's best to reach out directly to Atlassian Support. They can provide personalized assistance and clarify any concerns.
