When determining the best gas suppliers, customer service performance is a key indicator. Based on the latest customer service scores for July to September 2024, Utility Warehouse and E (Gas and Electricity) emerged as the top-rated energy suppliers.
Top Energy Suppliers by Customer Service
According to recent evaluations of domestic energy suppliers' customer service, the following companies demonstrated the highest overall ratings for the period of July to September 2024:
| Rank | Supplier | Overall Rating (out of 5) |
|---|---|---|
| 1 | Utility Warehouse | 3.8 |
| 2 | E (Gas and Electricity) | 3.8 |
| 3 | Outfox The Market | 3.6 |
| 4 | ScottishPower | 3.6 |
These ratings reflect various aspects of customer service, including call wait times, complaint handling, and billing accuracy.
Understanding Customer Service Ratings
Customer service ratings offer valuable insights into a supplier's reliability and responsiveness. A higher rating generally indicates:
- Prompt Responses: Shorter waiting times when contacting the supplier.
- Effective Problem Resolution: Efficient handling of queries and complaints.
- Clear Communication: Transparent billing and information.
While these suppliers lead in customer service, it's always advisable to consider other factors such as pricing, tariff options (e.g., fixed vs. variable), and green energy commitments when choosing an energy provider. For a comprehensive comparison and to explore more details on supplier performance, you can refer to independent energy comparison resources like Citizens Advice.
