How to Surrender Airtel Xstream Fibre?

Surrendering your Airtel Xstream Fibre connection primarily involves sending a formal request via email, ensuring all necessary account details are provided for a smooth disconnection process.

Steps to Disconnect Your Airtel Xstream Fibre Connection

To initiate the surrender of your Airtel Xstream Fibre service, follow these key steps:

1. Compose an Email Request

   • Draft an email expressing your intent to disconnect your Airtel Xstream Fibre service. This email should be sent to Airtel's customer support email address (e.g., [email protected], or the specific email ID provided on Airtel's official website for broadband support).

2. Include Essential Account Details

   • To ensure a quick and accurate processing of your request, your email must contain the following information related to your broadband connection:
     • Airtel Xstream Fibre Account Number: Your unique service account ID.
     • Registered Mobile Number: The contact number linked to your connection.
     • Full Name: The name under which the broadband connection is registered.
     • Service Address: The complete address where the Airtel Xstream Fibre service is installed.
     • Reason for Disconnection: A brief explanation for surrendering the connection (e.g., relocating, no longer required, service issues).

3. Submit Your Request

   • Once you send the email, the team at Airtel will receive your request to disconnect. Upon successful receipt, your connection will be processed for disablement.

Important Considerations When Surrendering Your Connection

To ensure a hassle-free surrender of your Airtel Xstream Fibre service, keep the following practical points in mind:

• Equipment Return: You will be required to return any equipment provided by Airtel, such as the Wi-Fi router, modem, or Airtel Xstream Box. Airtel will typically schedule a pickup or provide instructions on how to return these devices. Failure to return the equipment as per their policy might result in additional charges.
• Final Billing and Dues: Before your account is fully closed, Airtel will issue a final bill. This bill will include any outstanding dues, pro-rata charges for the current billing cycle, and potentially any early termination fees if you are surrendering your connection before the completion of your contract period. Ensure all dues are cleared to avoid future complications.
• Confirmation of Disconnection: After submitting your request, it's advisable to follow up and ensure you receive a formal confirmation from Airtel that your service has been successfully disconnected and your account closed. This can help prevent unexpected future billing.
• Alternative Contact Methods: While email is an effective method for initiating the disconnection, you may also consider:
  • Calling Airtel Customer Care: You can dial Airtel's customer service number (e.g., 121 or 198) to register your disconnection request and get immediate assistance.
  • Visiting an Airtel Store: For in-person assistance, visiting a nearby Airtel store can also be an option, though the email process is often sufficient and more convenient.

By adhering to these steps and considerations, you can efficiently surrender your Airtel Xstream Fibre connection.