Sitel Group acquired Sykes in 2021.
The Acquisition of Sykes by Sitel Group
In a significant move within the customer experience (CX) industry, Sitel Group completed its acquisition of Sykes Enterprises, Inc. This strategic merger brought together two prominent global providers of customer service solutions. The transaction was finalized in 2021, with the deal valued at approximately $2.2 billion.
This acquisition aimed to enhance the combined entity's global presence, diversify its service offerings, and leverage technological advancements to deliver more comprehensive customer experience solutions across various sectors.
Key Details of the Acquisition
The table below summarizes the core information regarding the acquisition:
| Detail | Description |
|---|---|
| Acquirer | Sitel Group |
| Acquired | Sykes Enterprises, Inc. |
| Year | 2021 |
| Transaction Value | $2.2 billion |
This merger created a larger, more diversified global leader in the customer experience management space, capable of serving a broader client base with an expanded suite of services and digital capabilities.
