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How do I divert calls on Ncell?

Published in Call Management 2 mins read

To divert calls on Ncell, you activate the Call Forwarding or Call Divert service directly through your phone's call settings, allowing incoming calls to be redirected to another specified number.

Activating Call Divert on Ncell

Diverting calls is a straightforward process that can be managed through your mobile phone's built-in settings. This service is particularly useful when you're unable to answer calls on your primary number or wish to have them routed to an alternative contact.

Step-by-Step Guide

Follow these steps to set up call diversion on your Ncell number:

  • Access Call Settings: Open your phone's dialer or phone application. Look for the "Settings" menu, which is often represented by a gear icon.
  • Navigate to Call Forwarding/Divert: Within the settings, find the section related to "Call Settings", "Calling Accounts", or similar options. Here, you should locate an option for "Call Forwarding" or "Call Divert".
  • Select Divert Option: You might be presented with various call forwarding options (e.g., Always forward, Forward when busy, Forward when unanswered, Forward when unreachable). Select the specific call divert condition you wish to activate. The most common is "Always Divert" if you want all calls redirected.
  • Enter Destination Number: You will then be prompted to enter the phone number to which you want your calls to be diverted. Ensure this number is correct.
  • Confirm and Activate: After entering the number, confirm your selection or save the settings. The service should then become active.

Understanding Charges for Call Divert

It's important to note that when you divert calls on Ncell, you will be charged for the forwarded calls. These charges are applied as per your standard calling rate, meaning the cost for the diverted call will be deducted from your balance as if you were making an outgoing call to the number you've diverted to.