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What is error code 80004005 in Ccmsetup?

Published in Ccmsetup Errors 4 mins read

Error code 0x80004005 in Ccmsetup signifies a generic "unspecified error" that primarily indicates ccmsetup.exe is unable to locate or download the necessary client installation files to proceed with the setup process. This typically occurs because no valid source or Management Point (MP) locations could be identified from which to download content, often implying that ccmsetup.exe cannot find the client installation files on a Distribution Point (DP).

Understanding Error 0x80004005 in Ccmsetup

When you encounter this error during a Configuration Manager (ConfigMgr/SCCM) client installation, it means the client setup program (ccmsetup.exe) failed to access or retrieve essential installation components. This is a common issue that points to problems with content availability, network connectivity, or communication between the client and the Configuration Manager infrastructure.

Common Causes of Ccmsetup Error 0x80004005

This "unspecified error" often arises from a few key areas:

  • Missing or Corrupt Client Package: The Configuration Manager client installation package might not be properly distributed or has become corrupted on the designated Distribution Points.
  • Boundary Group Configuration Issues: The client machine may not be correctly associated with a boundary group that provides access to the necessary Distribution Points and Management Points.
  • Network Connectivity Problems: Firewalls (client-side or network-level), incorrect DNS resolution, or general network outages can prevent the client from reaching its assigned Distribution Point or Management Point.
  • Management Point Communication Failure: The client might be unable to communicate with a Management Point to obtain content location information for the client package.
  • Insufficient Permissions: The account used for client installation might lack the necessary permissions to access content on the Distribution Point or the ccmsetup directory.
  • Antivirus or Security Software Interference: Security software on either the client or server could be blocking the download or execution of ccmsetup.exe components.

Troubleshooting and Solutions

To diagnose and resolve ccmsetup error 0x80004005, follow these practical steps:

1. Verify Client Package Distribution

Ensure the Configuration Manager client package is healthy and available.

  • Check Content Status: In the Configuration Manager console, navigate to Software Library > Application Management > Packages > Configuration Manager Client Package. Verify that the content status for all relevant Distribution Points is green (Success). If not, redistribute the package.
  • Update Distribution Points: Right-click the "Configuration Manager Client Package" and select Update Distribution Points. This refreshes the package on all DPs.

2. Review Boundary Groups and Relationships

Proper boundary and boundary group configuration is crucial for client content location.

  • Verify Client's Location: Confirm that the client's IP address, Active Directory Site, or IP subnet is included in an active boundary.
  • Associate Boundary Group: Ensure this boundary is linked to a boundary group that has the correct Distribution Points and Management Points assigned.
  • Check Fallback Settings: While not ideal for the primary fix, verify fallback relationships for boundary groups if clients are expected to cross boundaries.

3. Diagnose Network and Firewall Configuration

Network issues are a frequent cause of content download failures.

  • Test Connectivity: From the client machine, attempt to ping the Distribution Point and Management Point. Use telnet to test connectivity to required ports (e.g., 80 for HTTP, 443 for HTTPS, 445 for SMB).
  • Firewall Rules: Temporarily disable the Windows Firewall on the client to rule it out. If successful, add specific inbound and outbound rules for SCCM client communication (e.g., ports 80/443, 8530/8531 for WSUS, 10123 for client notification).

4. Analyze Ccmsetup Logs

The ccmsetup.log file provides critical insights into the installation process.

  • Locate Log File: On the client machine, navigate to C:\Windows\ccmsetup\Logs\ (or C:\Program Files\Microsoft Policy Platform\Logs\ on some systems).
  • Search for Errors: Open ccmsetup.log with CMTrace or Notepad and search for the 0x80004005 error, as well as keywords like "failed," "error," "source," "download," or "MP." Look for preceding entries that indicate why content location failed.

5. Manual Installation (for testing purposes)

As a diagnostic step, you can try to install the client manually.

  • Copy Files: Copy the client installation files (from SMSClient folder on a DP, e.g., \\DP_SERVER_NAME\SMSClient) to a local folder on the client.
  • Run Ccmsetup: Execute ccmsetup.exe with appropriate parameters (e.g., ccmsetup.exe /mp:YourMP /sitecode:YourSiteCode) from the local folder. This can help determine if the issue is purely network-related during the initial file download.

6. Antivirus/Security Exclusions

Ensure security software isn't blocking the installation.

  • Add Exclusions: Configure antivirus software on both the client and Distribution Points to exclude Configuration Manager client installation paths and processes (e.g., C:\Windows\ccmsetup, C:\Windows\CCM, ccmsetup.exe, CcmExec.exe).

By methodically working through these troubleshooting steps, you can pinpoint the root cause of error 0x80004005 and successfully install the Configuration Manager client.