To get a credit card PIN for your Chase credit card, you need to initiate a request through their dedicated phone service.
How to Request Your Chase Credit Card PIN
The most direct way to request a Personal Identification Number (PIN) for your Chase credit card is by contacting their customer service. For security reasons, your PIN is typically not provided instantly over the phone but rather mailed to your address on file.
Step-by-Step Process:
- Call Chase: Dial 1-800-297-4970 from your phone.
- Follow Automated Instructions: Listen carefully and follow the prompts provided by the automated system to request a new or replacement PIN for your credit card.
- Verification: You will likely need to verify your identity by providing certain personal details to ensure the security of your account.
- PIN Delivery: Once your request is processed, your new PIN will be mailed to your primary mailing address on file with Chase. This usually takes 7–10 business days to arrive.
What to Expect
- Security: For your protection, your PIN is sent in a separate mailing from your credit card and is never given out verbally over the phone or via email.
- Timeframe: Plan ahead if you need your PIN for an upcoming trip or transaction, as mail delivery takes time.
- No Online Retrieval: You cannot typically retrieve your PIN through your online Chase account for security reasons. The phone request and mail delivery method is standard.
Why You Might Need a Credit Card PIN
While credit cards are often used for purchases with a signature or tap, a PIN is essential for specific types of transactions.
Common Uses for a PIN:
- Cash Advances: To withdraw cash from an ATM using your credit card, a PIN is mandatory. Be aware that cash advances typically incur immediate interest and fees.
- International Transactions: In many countries outside the U.S., chip-and-PIN technology is standard, and you may be required to enter your PIN for purchases at merchants, even for typical credit card transactions.
- Self-Service Kiosks: Some automated kiosks, like those for public transport or parking, may require a PIN for credit card payments.
Important Considerations for Your PIN
- Memorize it Securely: Once you receive your PIN, commit it to memory and avoid writing it down in easily accessible places.
- Security Best Practices: Never share your PIN with anyone. If you suspect your PIN has been compromised, contact Chase immediately to request a new one.
- Managing Your Account: For general account inquiries, managing your credit card, or to learn more about Chase's services, you can visit the official Chase website or call the number on the back of your card.
Key Actions Summary
| Action | Details |
|---|---|
| Request a PIN | Call 1-800-297-4970 |
| Follow Instructions | Use the automated phone system prompts |
| PIN Delivery Method | Mailed to your address |
| Estimated Delivery Time | 7–10 business days |
