Yes, if you are a merchant using DoorDash, you have the option to block a Dasher from returning to your specific store. This feature is designed for situations where a severe issue has occurred, making it undesirable for that particular Dasher to be assigned to your location again.
How Merchants Can Block a Dasher
The process for merchants to block a Dasher is integrated into the Dasher rating system:
- Rate the Dasher: After a delivery, you can rate the Dasher who handled the order. You'll find this option next to the Dasher's name.
- Select "Poor" Rating: To enable the blocking option, you must select "Poor" as your rating for the Dasher.
- Activate the Block: Once a "Poor" rating is submitted, an option will appear allowing you to block that Dasher. Choosing this will prevent them from being assigned to deliveries originating from your store in the future.
This functionality is provided for merchants to manage their delivery experience and ensure safety and service quality at their business location.
Understanding the Scope of Blocking on DoorDash
It's important to note that the direct "block" functionality, as described in DoorDash's guidelines, specifically pertains to merchants preventing a Dasher from returning to their store. The provided information does not detail a direct blocking feature that allows individual customers to prevent a specific Dasher from delivering to their personal residence. However, if an individual customer experiences an issue with a Dasher, they can report it to DoorDash's support team, who can take appropriate action based on their policies.
For comprehensive details on DoorDash's safety and operational guidelines, including how they manage Dasher performance and merchant interactions, you can consult DoorDash's official safety resources.
