To reset your EE TV box, you'll perform a factory reset through the device's settings menu, which will revert it to its original state.
A factory reset is a comprehensive solution that can resolve many persistent issues, but it will erase all your personalised settings and recorded content. Always consider it as a troubleshooting step when other solutions haven't worked or when you're preparing to hand over or sell your box.
Step-by-Step Guide to Factory Reset Your EE TV Box
Follow these clear instructions to perform a factory reset on your EE TV box:
- Press the Home button on your EE TV remote control. This will take you to the main menu.
- From the main menu, scroll along and select Settings.
- Within the Settings menu, scroll down to Information & Reset and then select Factory Reset.
- You may be prompted to confirm your choice. Follow any on-screen instructions to proceed with the reset.
The box will then restart, and you will need to go through the initial setup process again, similar to when you first received it.
What Happens After a Factory Reset?
Understanding the implications of a factory reset is crucial before proceeding:
- Loss of Personal Settings: All your customised settings, preferences, and logged-in accounts will be erased.
- Deletion of Recorded Content: Any programmes you have recorded and saved on your box's hard drive will be permanently deleted.
- Initial Setup Required: You will need to set up your Wi-Fi connection, retune channels, and potentially log back into any streaming services.
- Software Reinstallation: The box will revert to its default software version, and you may need to download any available updates afterwards.
| Action | Impact on EE TV Box |
|---|---|
| Factory Reset | Erases all data, settings, and recordings; restores defaults |
| Power Cycle | Clears temporary glitches; retains data and settings |
When to Consider a Factory Reset
A factory reset is generally a last resort for troubleshooting but can be highly effective in certain scenarios:
- Persistent Performance Issues: If your box is frequently freezing, crashing, or running very slowly.
- Unresolvable Software Glitches: When specific features or apps are not working correctly despite other troubleshooting attempts.
- Preparing for Transfer: If you are selling, donating, or returning your EE TV box and want to erase all your personal data.
- Network Connection Problems: If you're experiencing ongoing issues with Wi-Fi or Ethernet connectivity that can't be fixed otherwise.
Before You Reset: Try a Power Cycle
Before resorting to a full factory reset, which deletes all your data, it's always a good idea to try a simpler troubleshooting step: a power cycle. This can often resolve minor glitches without data loss.
- Switch off your EE TV box using the power button, if available.
- Unplug the power cable from the back of the box and from the wall socket.
- Wait for at least 30 seconds to allow the device to fully discharge.
- Plug the power cable back in securely to both the box and the wall socket.
- Switch on your EE TV box and allow it to restart.
If a power cycle doesn't resolve your issue, then proceeding with a factory reset is the next logical step. For more detailed support, you can always refer to the official EE support page or contact their customer service.
