Eero offers a straightforward return policy, allowing customers to return new eero devices purchased directly from eero.com within 30 days of the purchase date for a full refund.
Eero Return Policy Overview
If you've purchased a new eero device and find yourself unsatisfied, Eero provides a specific window for you to request a refund. This policy is designed to ensure customer satisfaction for products bought through their official website.
Key Details of Eero's Return Policy
Understanding the core aspects of the return policy can help ensure a smooth process. Here are the essential points:
- Eligibility: The policy applies exclusively to new eero devices.
- Purchase Location: Your eero device must have been purchased directly from eero.com. Purchases made through other retailers may be subject to their individual return policies.
- Timeframe: You have 30 days from the original date of purchase to initiate a return and request a refund.
- Action Required: Within this 30-day window, you must notify Eero and explicitly request a refund for the purchase price of the device.
Summary Table: Eero Return Policy at a Glance
| Policy Aspect | Details |
|---|---|
| Product Type | New eero device |
| Purchase Source | eero.com only |
| Return Window | 30 days from the date of purchase |
| Action | Notify Eero and request a refund |
| Refund Type | Full refund of the purchase price |
How to Initiate a Return
To begin the return process for your eero device, you need to:
- Ensure your purchase meets the eligibility criteria (new device, bought on eero.com).
- Act within 30 days from the date you originally purchased the device.
- Notify Eero of your intent to return the product and request a refund. Further instructions on how to contact Eero for returns are typically provided on their official support channels.
Important Considerations
- Proof of Purchase: Keep your purchase confirmation or order number handy, as this will likely be required when notifying Eero.
- Condition of Device: While the policy states "unsatisfied with your purchase," it's generally expected that the device should be returned in reasonable condition, ideally with all original accessories and packaging, to facilitate the refund process.
