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How do I reset my prepaid electricity meter?

Published in Electricity Meter Reset 2 mins read

Resetting your prepaid electricity meter is a straightforward process, often done by simply pressing a specific button on the device to re-establish connection between its internal components.

Steps to Reset Your Prepaid Electricity Meter

To reset your meter, locate and press one of the following buttons:
  • The 'i' button (often an information or enter key)
  • The BLUE button
  • The '#' (hash) button

Pressing one of these buttons will initiate the connection between the two parts of your meter, effectively performing a reset. This action should resolve common connectivity issues and allow your meter to function as expected.

Why is a Meter Reset Necessary?

The purpose of pressing one of these designated buttons is to ensure the two separate components of your prepaid electricity meter establish or re-initiate their connection. This helps in maintaining proper communication within the meter system.

Important Considerations

It is crucial to understand that this particular type of reset, performed by pressing a button on your meter, is generally **not indicative of a technical error** requiring professional intervention. Therefore, you should avoid insisting on a technician visit for this specific issue, as it's a simple user-resolvable action designed for self-correction.
Action Button Types Purpose
Reset Meter i, BLUE, or # To initiate connection between meter parts