British Gas has been identified as the energy company with the most complaints, based on its performance in an annual assessment of suppliers.
Understanding the Worst Performers in Energy Customer Service
A prominent consumer group recently highlighted British Gas as the overall worst performer among energy suppliers. This assessment was derived from a comprehensive evaluation that combined the group's own analysis of company practices with feedback from bill-payers through surveys.
British Gas received an overall score of 56%, placing it at the bottom of the rankings. Following British Gas in terms of poor performance were Boost, which is part of Ovo Energy, and So Energy, both sharing the next position.
This ranking indicates that British Gas customers experienced the highest level of dissatisfaction, often translating into numerous complaints regarding service, billing, and other operational aspects.
Top Energy Companies with Customer Service Issues
The following table summarizes the companies identified as having the most significant customer service challenges:
| Rank | Energy Company | Overall Assessment / Score |
|---|---|---|
| 1 | British Gas | Worst Performer (56%) |
| 2 | Boost (Ovo Energy) | Joint Second Worst Performer |
| 2 | So Energy | Joint Second Worst Performer |
This information can be crucial for consumers seeking to understand which energy providers consistently fall short in customer satisfaction and service delivery.
