Based on recent customer satisfaction surveys among Kiwis, Genesis Energy's performance ratings are below the average for power companies in New Zealand.
Genesis Energy's Customer Satisfaction Overview
While a significant majority of New Zealanders report satisfaction with their power company, Genesis Energy falls short of this national average. A survey involving 8,400 Kiwis revealed that 73% rated their power company's performance as "good" or "very good." However, Genesis Energy received a lower rating from its customers.
Performance Comparison
When compared to the overall average and other major power companies, Genesis Energy's customer satisfaction scores indicate a need for improvement.
| Company/Category | Customer Satisfaction Rating (Good/Very Good) |
|---|---|
| Average (All Kiwis) | 73% |
| Meridian Energy | 70% |
| Mercury Energy | 70% |
| Contact Energy | 67% |
| Genesis Energy | 64% |
As shown, at 64%, Genesis Energy's rating is 9 percentage points lower than the national average and the lowest among the major companies explicitly mentioned in the survey findings. This suggests that while some customers may find their service satisfactory, a notable portion do not rate it as "good" or "very good" compared to the general sentiment or other providers.
For potential customers, these figures provide a comparative insight into how Genesis Energy is perceived by its existing customer base relative to the market and its competitors. When choosing a power company, considering such satisfaction ratings can be a valuable factor alongside pricing, service offerings, and environmental commitments.
