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How do I log into my Fi account?

Published in Fi Account Access 2 mins read

Logging into your Fi account is a straightforward process primarily done through the Fi mobile application.

Logging into Your Fi Account

To access your Fi account and manage your services, follow these simple steps using the Fi app:

  1. Open the Fi App: Locate and launch the Fi application on your mobile device.
  2. Tap Sign In: On the app's main screen, look for and tap the "Sign In" option.
  3. Enter Your Credentials: Carefully type in the email address and password that are associated with your Fi account. It's crucial to double-check for any typos to ensure correct spelling of both your email and password.
  4. Complete Sign In: After entering your details, tap the "Sign In" button to proceed. Once these steps are completed, you're all set and logged into your account.

Quick Reference: Fi Account Login

Step Action Details
1 Launch App Open the Fi application on your device.
2 Initiate Login Tap the 'Sign In' button.
3 Enter Info Input your registered email and password.
4 Confirm Tap 'Sign In' to complete the login process.

Troubleshooting Login Issues

  • Incorrect Credentials: If you encounter issues logging in, first verify that you've entered the correct email address and password. A common mistake is a simple typo.
  • Forgotten Password: If you cannot recall your password, you will need to initiate a password reset. Fi typically provides a process within the app or on their support website for password recovery. For more detailed assistance on regaining access, especially if you've recently signed out or got a new phone, you can refer to the official Fi support page: I Signed Out of My Fi Account/Got a New Phone, How Do I Sign Back In?.