If your Fitbit Sense 2 is unresponsive, frozen, or exhibiting unusual behavior, "unlocking" it typically refers to performing a forced restart to restore its functionality. This process helps resolve software glitches or temporary freezes without deleting your personal data.
Performing an Advanced Restart on Your Fitbit Sense 2
An advanced restart can often resolve issues where your device is not responding to touches or button presses, or if it's stuck on a particular screen. Follow these steps carefully to perform this procedure:
Step-by-Step Instructions
- Ensure Disconnection: Make sure your Fitbit Sense 2 is not plugged into its charging cable or connected to any power source.
- Initial Button Press: Press and hold the button on the side of your Fitbit Sense 2 for approximately 8 seconds. Continue holding until the screen turns off completely.
- Release and Immediate Re-Press: Once the screen turns off, you will feel a short vibration. As soon as you feel this vibration, release the button and immediately press and hold the button again.
- Complete the Restart: Continue holding the button until you see the Fitbit logo appear on the screen, then release it. Your device should then proceed to boot up normally, indicating the restart was successful.
What to Expect After a Restart
After completing the advanced restart, your Fitbit Sense 2 should reboot and become responsive again. This process is designed to refresh the device's operating system, resolve temporary software issues, and does not typically erase your stored data or settings. You may need to reconnect it to your phone's Fitbit app for syncing if it doesn't automatically.
When to Consider a Forced Restart
- Your Fitbit Sense 2 screen is frozen and not responding to taps or swipes.
- The device is not turning on or off properly.
- It is not syncing with your phone despite troubleshooting connection issues.
- You experience persistent software glitches or abnormal battery drain that a regular restart doesn't fix.
For ongoing issues or if the device remains unresponsive after attempting this advanced restart, it's recommended to visit the official Fitbit Help page for further troubleshooting and support.
