You can cancel your Genesis Connected Services subscription at any time through a simple phone call or by visiting the dedicated online portal.
Methods for Cancelling Your Subscription
Genesis offers two straightforward options for managing and cancelling your Connected Services subscription:
1. By Phone
For direct assistance and immediate cancellation, you can contact Genesis Connected Services support.
- Customer Service Number: Call 844-340-9741.
- Process: Speaking with a representative directly allows for a guided cancellation process and immediate answers to any specific questions you may have regarding your account or services.
2. Online
For those who prefer to manage their services digitally, an online option is available.
- Online Portal: Visit MyGenesis.com.
- Process: Log in to your account on MyGenesis.com to access your subscription details and initiate the cancellation process. This option provides a convenient way to manage your services at your own pace.
Important Considerations When Cancelling
Before finalizing your cancellation, it's crucial to be aware of the terms related to refunds and service agreements.
Understanding the Refund Policy
- Subject to Terms: All subscription cancellations are subject to the refund policy as stated in the Connected Service Agreement Terms And Conditions.
- Recommendation: It is highly recommended that you review the full
Connected Service Agreement Terms And Conditionsto understand the specifics of their refund policy, including any eligibility criteria or details on potential prorated refunds for unused service periods.
Summary of Cancellation Options
For your convenience, here's a quick overview of how to cancel your Genesis Connected Services:
| Method | Contact/Portal | Notes |
|---|---|---|
| Phone | 844-340-9741 | Ideal for direct support and immediate assistance. |
| Online | MyGenesis.com | Convenient for self-service cancellation at any time. |
