How to Connect Your Hive Hub to a New Router or Re-establish Connection After Changing Your Wi-Fi Network
Connecting your Hive Hub to a new internet setup, such as a new router or updated Wi-Fi network, primarily involves ensuring the hub is properly connected to your router via an Ethernet cable, as Hive Hubs typically do not connect directly to Wi-Fi.
Understanding Hive Hub Connectivity
Your Hive Hub establishes its internet connection through an Ethernet cable plugged directly into your home's internet router. The router then connects to your Wi-Fi network and the broader internet, providing the necessary online access for your Hive system. Therefore, if you have new Wi-Fi (e.g., a new router or updated network settings), the key is to ensure your Hive Hub is correctly linked to this new internet source.
Steps to Reconnect Your Hive Hub
To get your Hive Hub back online with your new router or updated network setup, follow these steps:
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Physical Connection:
- Ensure your new router is fully set up and online, providing internet access.
- Take your Hive Hub and connect it directly to your router using an Ethernet cable (often provided with the hub). Plug one end of the Ethernet cable into the Hive Hub and the other end into an available LAN port on your router.
- Next, plug the Hive Hub into a power outlet.
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Monitor Hub Status Lights:
- Once powered on, the Hive Hub's LED indicator will begin to flash green. This indicates it is booting up and attempting to establish a connection. This process can take up to 30 minutes.
- The hub is ready for the next step when the light changes to a solid green with a flashing amber light. This status indicates that the hub has successfully connected to your router and is ready to pair or communicate with the Hive system.
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Pairing or Re-registering (if necessary):
- At the point where the hub shows a solid green and flashing amber light, if prompted (for example, when setting up a replacement hub or after a factory reset), you can enter the Hub ID into the Hive app or via the web portal to complete the setup or re-registration process. For an existing hub that was simply disconnected and reconnected to a new router, it might automatically re-establish communication once the lights are correct.
Hive Hub LED Status Indicators
It's helpful to understand what the different LED lights on your Hive Hub signify:
| LED Status | Meaning | Action / Next Step |
|---|---|---|
| Flashing Green | Hub is booting up, updating, or attempting to connect to the internet. | Wait for the status to change (can take up to 30 minutes). |
| Solid Green & Flashing Amber | Hub is connected to the internet and ready to pair/communicate. | If needed, enter Hub ID into the app/web. Otherwise, your system should be online. |
Troubleshooting Tips
If your Hive Hub doesn't connect after following these steps:
- Check Cables: Ensure both the Ethernet cable and power cable are securely plugged into the hub and router/power outlet.
- Restart Router: Try restarting your internet router by unplugging it from the power for 30 seconds and then plugging it back in. Allow it to fully boot up before checking the Hive Hub again.
- Try Another Ethernet Port: If your router has multiple LAN ports, try connecting the Hive Hub to a different one.
By ensuring a stable Ethernet connection to your router, your Hive Hub should successfully reconnect to your smart home system through your new Wi-Fi network setup.
