Yes, you can generally make changes to your On The Beach holiday. If you need to adjust your travel dates, there's a specific and direct way to get assistance with this.
How to Change Your Holiday Dates
To make changes, especially if you need to modify the dates of your holiday booking, you should contact their customer service team directly through their online platform. The most efficient way to do this is by utilizing their Live Chat service.
Here's a step-by-step guide:
- Access Your Booking: Navigate to the Manage My Booking section on the On The Beach website. This is your central hub for all details related to your holiday.
- Find Live Chat: Within the 'Manage My Booking' area, you will find the option to start a Live Chat. This feature connects you directly with a customer service representative.
- Initiate Contact: Select the Live Chat option to drop a message to their team. Be ready to provide your booking details and clearly explain the changes you wish to make to your holiday dates.
Live Chat Availability
The customer service team is available via Live Chat during specific hours to assist with your inquiries and changes. Planning your contact within these times will ensure you receive prompt assistance.
| Day | Hours of Operation |
|---|---|
| Monday - Friday | 8:00 AM - 6:45 PM |
| Saturday - Sunday | 9:00 AM - 4:45 PM |
By following these steps, you can effectively communicate your need to change your holiday dates and get the necessary support from the On The Beach customer service team.
