Arlo, particularly through its Professional Monitoring services, actively monitors for security events occurring at your home to ensure a rapid and expert response.
Arlo's monitoring capabilities center on detecting and responding to potential threats or breaches within your home environment. The type of monitoring depends on whether you opt for a Professional Monitoring plan or rely on self-monitoring.
Understanding Arlo's Monitoring Approaches
Arlo offers two distinct approaches to how your home security system is monitored, each providing different levels of oversight and response.
1. Arlo Professional Monitoring
With an Arlo Professional Monitoring plan, your home security system is under constant supervision. When a security event occurs at your home, such as an alarm trigger or an unusual detection, the system is designed to immediately alert 24/7 Live Security Experts. These trained professionals are on standby around the clock to assess the situation. Upon receiving an alert, they can verify the event and, if necessary, dispatch emergency services like police, fire departments, or medical assistance to your home. This service provides a critical layer of protection, offering peace of mind that a professional team is always watching and ready to act on your behalf.
- Key Features of Professional Monitoring:
- 24/7 Expert Oversight: Continuous monitoring by live security professionals.
- Immediate Alerting: Experts are instantly notified when a security event is detected.
- Coordinated Response: Ability to dispatch emergency services quickly and efficiently.
- Reduced False Alarms: Experts can often verify events to minimize unnecessary dispatches.
2. Self-Monitoring
Without a Professional Monitoring plan, your Arlo Home Security System is self-monitored. In this setup, while your Arlo system diligently detects security events and sends notifications directly to you (e.g., via the Arlo app on your smartphone), the responsibility for responding to these alerts lies entirely with you. This means that if an alarm sounds or an unusual activity is detected, you will receive the notification, but it will be up to you to:
- Review the event (e.g., watch recorded video).
- Determine the appropriate course of action.
- Contact emergency services yourself, if necessary.
While self-monitoring provides you with direct control and awareness, it requires your active attention and immediate availability to respond to potential threats.
What Constitutes a "Security Event"?
A "security event" that Arlo monitors can encompass a range of occurrences detected by your Arlo Home Security System's various components, including:
- Intrusion Detection: Unauthorized entry through doors or windows.
- Motion Detection: Movement within monitored areas, both indoors and outdoors.
- Alarm Activations: Triggers from sensors like door/window sensors, motion sensors, or smoke/CO detectors integrated into the system.
- Environmental Alerts: Detection of smoke, carbon monoxide, or water leaks (depending on the specific Arlo sensors installed).
In essence, Arlo monitoring focuses on safeguarding your home by detecting these events and providing a mechanism for an appropriate response, whether it's through professional experts or your own vigilance.
