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How do I reset my HP x2 detachable?

Published in HP Device Management 4 mins read

To reset your HP x2 detachable, you have several options depending on the type of reset you need, ranging from a simple hard reset to a complete factory reset or a system recovery for boot issues.

How to Reset Your HP x2 Detachable

Resetting your HP x2 detachable can address various issues, from minor software glitches to more significant system problems or preparing the device for a new user. The specific method you choose depends on the problem you're trying to solve.


1. Performing a System/BIOS Recovery (for Boot Issues)

If your HP x2 detachable is experiencing boot-up problems, not starting correctly, or issues related to the system's firmware, you can attempt a BIOS or system recovery. This process can help restore essential system files or update the BIOS, allowing your device to boot properly.

Steps for BIOS/System Recovery:

  1. Shut down your HP x2 detachable completely.
  2. Disconnect all external peripherals (USB drives, external monitors, etc.).
  3. Press and hold the Windows key and the B key at the same time.
  4. While still holding Windows + B, press and hold the Power button for approximately 2 to 3 seconds.
  5. Release the Power button but continue pressing the Windows and B keys.
  6. You might hear a series of beeps, which is normal.
  7. Keep holding the keys until the HP BIOS Update screen appears.
  8. Once this screen displays, the recovery process will begin automatically. Follow any on-screen prompts if they appear.

This process aims to restore the BIOS from a hidden recovery partition, resolving many boot-related problems.


2. Performing a Factory Reset (Windows Recovery)

A factory reset is the most comprehensive way to reset your HP x2 detachable. This process reinstalls Windows, returning your device to its original factory settings. It's ideal for resolving persistent software issues, removing viruses, or preparing the device for sale or transfer.

Types of Factory Reset:

  • Keep my files: This option reinstalls Windows but preserves your personal files. It removes apps and drivers, and any changes you made to settings.
  • Remove everything: This option completely erases all personal files, apps, and settings, returning the device to a clean, out-of-the-box state.

Steps for Factory Reset via Windows Settings:

  1. Backup your data: Before starting, ensure you back up all important personal files to an external hard drive or cloud storage (e.g., OneDrive, Google Drive).
  2. Open Settings: Click on the Start button, then select the Settings icon (gear).
  3. Navigate to Update & Security (or Windows Update on Windows 11), then select Recovery from the left-hand menu.
  4. Under the "Reset this PC" section, click on Get started.
  5. Choose your preferred option:
    • Keep my files: If you want to retain your personal documents.
    • Remove everything: To completely wipe the device.
  6. Follow the on-screen instructions. You might be asked to choose between a "Cloud download" or "Local reinstall." Cloud download usually provides the latest version of Windows, while local reinstall uses files already on your system.
  7. Confirm your choices and click Reset. The process will take some time, and your device will restart multiple times.

3. Performing a Hard Reset (Power Cycle)

A hard reset (also known as a power cycle) is a quick troubleshooting step for minor issues like a frozen screen, unresponsive applications, or general system glitches. It doesn't erase any data.

Steps for a Hard Reset:

  1. Disconnect the AC adapter from your HP x2 detachable.
  2. Press and hold the Power button for about 15 seconds. This will force the device to shut down and discharge any residual power.
  3. Reconnect the AC adapter.
  4. Press the Power button to turn on your HP x2 detachable normally.

Summary of Reset Options

Reset Type Purpose Data Impact When to Use
System/BIOS Recovery Fix boot issues, corrupted BIOS No direct data loss (might not boot) Device not starting, critical system errors
Factory Reset Reinstall Windows, remove all data/apps Removes everything or keeps files Selling device, major software problems
Hard Reset (Power Cycle) Clear temporary glitches, unfreeze device None Frozen screen, minor performance issues

Important Considerations

  • Data Backup: Always back up your critical files before performing any reset that involves reinstalling Windows or wiping data.
  • Power Source: Ensure your HP x2 detachable is connected to a reliable power source during any recovery or factory reset process to prevent interruptions.
  • HP Support: If you encounter persistent issues, refer to the official HP Support website for detailed troubleshooting guides specific to your HP x2 model.
  • Driver Installation: After a factory reset, you may need to reinstall specific drivers for your device's components (e.g., graphics, Wi-Fi, touch screen). Windows usually handles this automatically, but you might need to visit the HP support site for your model.