The average salary for an IT Service Desk Technician, often referred to as a service desk employee, in the US is $49,688 per year.
IT Service Desk Technician Salary Overview
Salaries for service desk employees can vary significantly based on experience, location, and the specific company. While the average annual salary is close to $50,000, top earners can command much higher wages.
Here's a detailed breakdown of salaries for IT Service Desk Technicians across the United States:
| Salary Percentile | Annual Salary | Hourly Wage |
|---|---|---|
| Top Earners | $68,500 | $32 |
| 75th Percentile | $56,000 | $27 |
| Average | $49,688 | $24 |
| 25th Percentile | $40,000 | $19 |
Data Source: ZipRecruiter
Factors Influencing Service Desk Salaries
Several key factors contribute to the wide range of salaries seen in the service desk profession:
- Experience Level: Entry-level positions typically start at the lower end of the spectrum, while experienced professionals with a proven track record of resolving complex issues and managing teams can earn significantly more.
- Geographic Location: Salaries often reflect the cost of living and market demand in specific cities or states. Major metropolitan areas with a high concentration of tech companies tend to offer higher wages.
- Company Size and Industry: Larger companies or those in high-paying industries (e.g., finance, tech) might offer better compensation packages, including benefits, than smaller businesses or non-profits.
- Technical Skills and Certifications: Possessing specialized skills (e.g., network troubleshooting, cybersecurity basics, specific software expertise) or relevant certifications (e.g., CompTIA A+, ITIL Foundation) can increase earning potential.
- Responsibilities: The scope of responsibilities, such as managing a ticketing system, providing remote support, on-site assistance, or contributing to IT projects, also plays a role in salary determination.
Understanding these factors can help service desk professionals benchmark their salaries and identify opportunities for career growth and increased earning potential.
