To return an item to Lulus, you'll need to initiate the return process online and ensure your item meets specific eligibility criteria. It's crucial that returns are postmarked within 21 days of delivery to qualify for an exchange or refund.
Step-by-Step Guide to Returning Lulus Items
Returning an item to Lulus involves a few straightforward steps to ensure a smooth process.
1. Initiate Your Return Online
The first step is to begin your return request through the Lulus website. This typically involves:
- Accessing the Returns Portal: Visit the dedicated Lulus Returns Portal on their website.
- Providing Order Information: You'll usually need your order number and email address to look up the items you wish to return.
- Selecting Items and Reason: Choose the item(s) you want to return and specify the reason for the return. This helps Lulus understand product feedback.
- Receiving Return Label: Once your return is initiated, you will typically receive a printable shipping label and further instructions via email.
2. Prepare Your Item for Return
Careful preparation of your item is essential to ensure it is accepted and you receive your refund or exchange.
- Packaging: Securely pack the item(s) in their original packaging, if possible, or in a suitable shipping package to prevent damage during transit.
- Attach Label: Affix the provided return shipping label prominently on the package.
3. Ship Your Return
Once packaged and labeled, your return is ready to be sent back to Lulus.
- Postmark Deadline: Ensure your package is postmarked within 21 days of delivery. Returns postmarked after this 21-day window will not be accepted.
- Shipping Carrier: Drop off your package at the designated carrier location (e.g., USPS, FedEx, UPS, depending on the label provided).
- Proof of Postage: Keep your shipping receipt or tracking number as proof of postage. This can be helpful if there are any issues with your return delivery.
Key Return Eligibility Requirements
For your return to be accepted and to qualify for any exchange or refund, your item must meet all of the following conditions:
| Requirement | Description |
|---|---|
| Postmark Deadline | Returns must be postmarked within 21 days of delivery. |
| Condition | Items must be in new, original condition. |
| Tags | All original vendor tags must be attached. |
| Usage | Items must not be worn, used, altered, or washed. |
Important Note: If an item is returned past the 21-day window or does not meet the above conditions, it will not be accepted, and a refund or exchange will not be processed.
