It can be frustrating when your Moto G Pure won't connect to Wi-Fi, but several common issues and solutions can help you get back online. Often, the problem stems from a simple software glitch, incorrect settings, or a router issue rather than a major hardware fault.
Quick Fix: Restart Your Device
Many connectivity problems can be resolved by simply restarting your phone. This clears temporary glitches and refreshes network connections.
- Normal Restart: Turn your Motorola Moto G Pure off, wait a few seconds, then turn it back on.
- Forced Restart: If your device is unresponsive, hold down the power button until the screen goes black. Release the button, and then press it again to power on your phone normally.
If a restart doesn't solve the problem, explore the common reasons and solutions below.
Common Reasons Your Moto G Pure Won't Connect to Wi-Fi
Connecting to a Wi-Fi network involves several components, and a problem with any of them can prevent a successful connection.
1. Wi-Fi Network Issues
- Router Problems: Your Wi-Fi router or modem might be experiencing a temporary error.
- Incorrect Password: The most common reason for failed connections is entering the wrong Wi-Fi password.
- Out of Range: You might be too far from the Wi-Fi router, or there might be too many obstructions (walls, furniture) blocking the signal.
- Network Overload: Too many devices connected to the same Wi-Fi network can slow down or prevent new connections.
- Hidden Network (SSID Broadcast Off): If the network name isn't broadcasting, your phone won't see it automatically.
2. Phone Settings & Software Glitches
- Wi-Fi Toggle Off: The Wi-Fi setting on your phone might be accidentally turned off.
- Airplane Mode: If Airplane Mode is enabled, it disables all wireless communications, including Wi-Fi.
- Incorrect Date and Time: Believe it or not, an incorrect date and time on your phone can sometimes interfere with secure network connections.
- Network Settings Glitch: Corrupted network settings on your phone can prevent it from connecting properly.
- Outdated Software: An outdated Android operating system can sometimes lead to connectivity issues.
3. Interference and Physical Barriers
- Signal Interference: Other electronic devices, such as microwaves, cordless phones, or even baby monitors, can interfere with Wi-Fi signals.
- Physical Obstructions: Walls, floors, and large metal objects can degrade Wi-Fi signal strength.
Step-by-Step Troubleshooting Guide
Follow these steps in order to diagnose and resolve your Moto G Pure's Wi-Fi connection issue.
- Restart Your Phone: As mentioned, a simple reboot often fixes many temporary software glitches. Try both a normal and, if necessary, a forced restart.
- Check Wi-Fi Toggle and Airplane Mode:
- Swipe down from the top of your screen to access the Quick Settings panel.
- Ensure the Wi-Fi icon is blue (on). If it's grey, tap it to turn it on.
- Make sure Airplane Mode is off. If it's on, tap it to turn it off.
- Restart Your Wi-Fi Router/Modem:
- Unplug your router and modem from the power outlet.
- Wait for about 30 seconds.
- Plug the modem back in, wait for its lights to stabilize.
- Plug the router back in, wait for its lights to stabilize.
- Try connecting your phone again.
- Verify Wi-Fi Password:
- Go to Settings > Network & internet > Internet.
- Tap on the network you're trying to connect to.
- Select Forget or Forget network.
- Then, tap on the network again and carefully re-enter the password. Pay attention to capitalization and special characters.
- Move Closer to the Router: If you're far away, try moving closer to your Wi-Fi router to rule out signal strength issues.
- Reset Network Settings: This will reset all Wi-Fi, Bluetooth, and mobile data settings to their defaults, without deleting other data on your phone.
- Go to Settings > System > Reset options.
- Tap Reset Wi-Fi, mobile & Bluetooth.
- Tap Reset settings and confirm.
- After resetting, try connecting to your Wi-Fi network again, re-entering the password.
- Check for Software Updates:
- Go to Settings > System > System updates.
- Check for any available updates and install them if prompted. Software updates often include bug fixes for connectivity issues.
- Test with Another Wi-Fi Network or Device:
- Try connecting your Moto G Pure to a different Wi-Fi network (e.g., a friend's house, a public hotspot) to see if the issue is with your phone or your home network.
- Try connecting another device (laptop, another phone) to your home Wi-Fi network to see if it works. This helps determine if the problem is with your Moto G Pure or your Wi-Fi network itself.
- Set Correct Date & Time:
- Go to Settings > System > Date & time.
- Ensure Set time automatically and Set time zone automatically are enabled.
- Consider a Factory Reset (Last Resort): If all else fails, a factory reset can resolve deep-seated software issues. Warning: This will erase all data on your phone, so back up important files first.
- Go to Settings > System > Reset options.
- Tap Erase all data (factory reset) and follow the prompts.
- Contact Support: If you've tried all the above steps and your Moto G Pure still won't connect to Wi-Fi, there might be a hardware issue. Contact Motorola Support or your service provider for further assistance.
Summary of Solutions
| Issue Category | Specific Problem | Solution |
|---|---|---|
| Temporary Glitches | Phone software hang | Restart your Moto G Pure (normal or forced) |
| Router/modem issue | Restart your Wi-Fi router and modem | |
| Network Settings | Incorrect password | Forget network and re-enter password carefully |
| Corrupted network settings | Reset Wi-Fi, mobile, & Bluetooth settings | |
| Airplane Mode or Wi-Fi off | Ensure Wi-Fi is on and Airplane Mode is off | |
| Signal/Hardware | Too far from router | Move closer to the Wi-Fi router |
| Signal interference | Change router channel, reduce interference sources | |
| Software Issues | Outdated Android | Check for and install system updates |
| Deep software error | Perform a factory reset (after backing up data) | |
| Hardware Failure | Wi-Fi antenna or component failure | Contact Motorola Support |
By systematically working through these steps, you can pinpoint and resolve most Wi-Fi connection problems with your Moto G Pure.
