To use your John Lewis gift card online, you'll need to enter two specific codes from your card during the checkout process on the John Lewis website. This applies to both physical gift cards and e-gift cards.
Step-by-Step Guide to Using Your John Lewis Gift Card Online
Applying your John Lewis gift card or e-gift card to an online purchase is a straightforward process. Follow these steps when you're ready to complete your order:
- Shop and Add to Basket: Browse the John Lewis website and add all desired items to your shopping basket.
- Proceed to Checkout: Once you've finished shopping, click on your basket icon and then select "Checkout" or "Proceed to Payment."
- Locate Gift Card Section: During the checkout flow, usually on the payment page, you will find a section specifically for "Gift Cards" or "Voucher Codes."
- Enter Your Codes:
- For each gift card or e-gift card you wish to use, you will be asked to enter two distinct codes. These typically include the 16-digit card number and a 4-digit PIN.
- For physical gift cards, these codes are usually found on the back of the card, often under a scratch-off panel for the PIN.
- For e-gift cards, the codes will be provided in the email you received.
- Apply Each Card (If Using Multiple): If you are using more than one gift card, enter one set of codes (card number and PIN) at a time. After entering the first card's details, you'll typically see an option to add another.
- Verify Balance Update: After successfully entering the gift card codes, your order balance will be automatically updated, reflecting the credit from your gift card(s). The total amount due for your purchase will decrease by the value of the gift cards applied.
- Complete Purchase: If there's any remaining balance after applying your gift card(s), you can pay the difference using another accepted payment method, such as a debit or credit card, or PayPal. Review your order and confirm your purchase.
Essential Tips for Using Your John Lewis Gift Card Online
To ensure a smooth transaction, keep these practical insights in mind:
Checking Your Gift Card Balance
Before you shop, it's a good idea to check your gift card balance to know exactly how much you have to spend. You can easily do this online through the official John Lewis website.
- Visit the John Lewis & Partners Gift Card Balance Checker.
- Enter your gift card number and PIN to view the remaining balance.
Using Multiple Gift Cards
John Lewis allows you to use multiple gift cards for a single online purchase. Remember to enter the details for each gift card one by one in the designated section at checkout. The system will then combine their values to reduce your total.
Combining Payment Methods
If your gift card balance doesn't cover the full cost of your order, you can easily pay the remaining amount using other accepted payment methods. This includes:
- Debit or credit cards (Visa, MasterCard, American Express, etc.)
- PayPal
Troubleshooting Common Issues
- Incorrect Codes: Double-check that you've entered the 16-digit card number and 4-digit PIN accurately.
- Scratch-Off Panel: For physical cards, ensure you've fully scratched off the panel to reveal the PIN.
- Insufficient Balance: Verify your gift card balance using the online checker.
- Expired Card: John Lewis gift cards typically have a long validity period, often 24 months from the last use or activation. Check the terms and conditions if you suspect your card might have expired.
- Technical Glitches: If you encounter persistent issues, try clearing your browser's cache and cookies, or try a different browser. If the problem persists, contact John Lewis customer service for assistance.
By following these guidelines, you can effectively use your John Lewis gift card to enjoy your online shopping experience.
