To cancel an order, often referred to as a 'Gig,' on Roadie, you have two primary methods: contacting Roadie Support directly or utilizing the "Cancel Delivery" option within the Roadie web portal. Acting promptly is crucial to ensure a smooth cancellation process.
Methods for Cancelling a Roadie Order
Whether you've posted a delivery request as a sender or accepted one as a driver, Roadie provides clear pathways to manage cancellations.
Contacting Roadie Support
For immediate assistance or if you encounter any difficulties using the self-service option, reaching out to Roadie Support is your best course of action.
- When to Contact: You should contact the Roadie support team as soon as possible if you need to cancel a Gig. This is especially important if a driver has already accepted the Gig, is en route, or has picked up the items.
- How to Contact: You can typically find contact information for Roadie Support through their official website or within the Roadie app. They offer support channels that may include phone, email, or in-app chat.
- Information to Provide: When contacting support, be prepared to provide your Gig ID, the reason for the cancellation, and any other relevant details to help them process your request efficiently.
For general support inquiries or to find contact options, visit the official Roadie Support page.
Using the Roadie Web Portal
For Gigs you've posted, a convenient self-service option is available through the Roadie web portal.
- Where to Find It: Log in to your account on the Roadie website.
- How to Cancel: Navigate to your active Gigs. Within the details of the specific Gig you wish to cancel, you will typically find an option to select “Cancel Delivery”.
- Best Use Case: This method is often ideal for Gigs that have not yet been accepted by a driver or are in the very early stages of the delivery process.
Important Considerations for Cancellations
Regardless of the method you choose, keeping these points in mind can help ensure a more effective cancellation:
- Timeliness is Key: The sooner you initiate a cancellation, the better. This minimizes inconvenience for drivers and helps avoid potential complications.
- Impact on Drivers: If a driver has already accepted your Gig or is on their way, a late cancellation can affect them. Prompt communication, especially through Roadie Support, can help manage these situations.
- Review Roadie's Policies: While the immediate steps to cancel are straightforward, it's always advisable to familiarize yourself with Roadie's full terms and conditions regarding cancellations, especially concerning any potential fees or implications depending on the stage of the delivery.
Cancellation Scenarios Overview
Here's a quick guide to help you decide the best approach:
| Scenario | Recommended Action |
|---|---|
| Gig just posted, no driver assigned | Use the "Cancel Delivery" option in the Roadie web portal. This is the quickest and easiest method. |
| Driver assigned, but not yet en route | First, try the "Cancel Delivery" option in the Roadie web portal. If unavailable or you prefer, contact Roadie Support immediately. |
| Driver en route or items picked up | Contact Roadie Support as soon as possible. Provide your Gig ID and explain the situation clearly. |
| Technical issues with web portal/app | Contact Roadie Support for direct assistance. |
By following these steps, you can effectively cancel an order on Roadie, minimizing disruption for all parties involved.
