To return an Osprey backpack, you need to initiate the process by sending an email to their customer service team within 30 days of your purchase.
Initiating Your Osprey Backpack Return
Returning your Osprey backpack is a straightforward process that begins with direct communication to the Osprey team. This method allows them to address your specific return needs personally.
Step-by-Step Return Process
Follow these steps to ensure your Osprey backpack return is handled efficiently:
- Verify the Return Period: Make sure your return request is made within 30 days from the original date of purchase.
- Compose an Email: Open your preferred email client to start a new message.
- Specify the Recipient: Send your email to the dedicated address:
[email protected]. - Set the Subject Line: It is crucial to use the exact subject line: "Return Merchandise". This helps the team quickly identify your email as a return request.
- Detail Your Request: In the body of the email, clearly state your intention to return your Osprey backpack. To assist the team in locating your purchase swiftly, include important order information such as your order number, the date of purchase, and the specific name or model of the backpack you are returning.
Once your email is received, the Osprey team will provide one-on-one assistance, guiding you through any further steps required to complete your return.
Important Considerations
- Timeliness: Adhering strictly to the 30-day return window is essential for your return to be processed successfully.
- Direct Communication: Using the specified email address and subject line is the most effective way to begin your return and receive personalized support from Osprey.
