Error 024-747 on your Xerox VersaLink C405 multifunction printer indicates that the print job cannot proceed because there is a mismatch between the job's settings and the printer's current configuration or available resources.
Understanding Error Code 024-747
This error code specifically means "The specified combination of parameters (stored file size, paper size, paper tray, duplex command, output tray) cannot be executed or continued." Essentially, the printer detects that one or more of your print job's requirements (like paper size or two-sided printing) do not match what's currently available or configured on the device.
The most common reasons for encountering error 024-747 include:
- Paper Size Mismatch: The document's defined paper size (e.g., Letter) does not match the paper size loaded in the selected tray (e.g., A4).
- Incorrect Paper Tray Selection: The print job is attempting to use a paper tray that is empty, contains the wrong type/size of paper, or is not configured for the job's specifications.
- Duplex (Two-Sided) Printing Command: The job requests two-sided printing, but the selected paper tray or paper type does not support duplexing, or the duplex setting is incorrectly applied.
- Output Tray Specification: The job specifies an output tray that is full, not installed, or otherwise unavailable.
- Insufficient Paper: The selected paper tray is empty or has too little paper to complete the job.
- Stored File Size: For jobs initiated from stored files on the printer, there might be a mismatch in the stored job's parameters and the current printer setup.
Practical Solutions to Resolve 024-747
Resolving this error typically involves adjusting either the print job's settings to match the printer's configuration or adjusting the printer's configuration to match the print job.
Step-by-Step Troubleshooting
Follow these steps to diagnose and fix error 024-747:
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Verify Paper Trays:
- Open the paper trays (Trays 1-4) on your Xerox C405 and ensure they are not empty.
- Confirm that the paper loaded in the chosen tray matches the type and size required by your print job. For instance, if your document is set for Letter size, ensure the tray contains Letter size paper.
- Make sure the paper guides within the tray are properly adjusted to the loaded paper size.
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Match Paper Size and Type:
- In your application: Before sending the print job, check the page setup or print settings within your application (e.g., Microsoft Word, Adobe Acrobat) to confirm the paper size.
- In the print driver: Access your printer's properties or preferences from your computer's print dialog box. Ensure the paper size and type selected in the driver settings perfectly align with the paper currently loaded in the printer's tray.
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Review Duplex Settings:
- If your print job requires two-sided (duplex) printing, verify that the duplex option is correctly selected in your print driver settings.
- Also, ensure that the paper loaded in the tray supports duplex printing and that the tray itself is configured to allow it. Some heavier paper stocks or specific trays might not support duplexing.
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Confirm Output Tray:
- If your print job specifies a particular output tray, ensure that tray is clear, not full, and properly configured on the printer. Most jobs default to the standard output tray.
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Check Stored File Settings:
- If you are printing a stored job directly from the printer's interface, go into the job's settings on the printer's control panel and review all parameters (paper size, tray, duplex) to ensure they are consistent with the current printer setup.
Common Mismatches and Solutions
Here's a quick reference table for common scenarios:
| Issue Type | Description | Immediate Solution |
|---|---|---|
| Paper Size | Document set for A4, but tray has Letter. | Load A4 paper into the specified tray OR change document/driver settings to Letter. |
| Empty Tray | Job targets Tray 2, but it's empty. | Load the required paper into Tray 2. |
| Wrong Tray | Job targets Tray 1 for specific paper, but the paper is in Tray 3. | Select Tray 3 in your print job settings OR move paper to Tray 1. |
| Duplexing | Job requests two-sided print, but selected tray is for single-sided only. | Load paper from a duplex-compatible tray, OR disable duplexing in job settings. |
| Output Tray | Job specifies a specific output tray that is full. | Clear the output tray or change job settings to use the standard output tray. |
Prevention Tips
To avoid future 024-747 errors:
- Always Confirm Settings: Before printing, take a moment to confirm that your print job settings (paper size, tray, duplex) match the paper currently loaded in your Xerox C405.
- Utilize Printer Display: Use the printer's control panel to view and, if necessary, adjust the configured paper type and size for each tray.
- Regularly Replenish Paper: Keep paper trays adequately filled to prevent interruption of larger print jobs.
For further support and detailed documentation for your device, you can visit the Xerox VersaLink C405 Support Page.
