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How do I cold reset my M404dn printer?

Published in Printer Maintenance 3 mins read

To perform a cold reset on your HP LaserJet Pro M404dn printer, navigate through the control panel menu to the Printer Maintenance section and select the 'Cold Reset' option.

Step-by-Step Guide to Cold Reset Your HP M404dn

Performing a cold reset can resolve various printer issues by restoring the device to its default, out-of-box settings without affecting firmware. This process is straightforward and can be done directly from the printer's control panel.

Here are the steps to cold reset your M404dn printer:

  1. Access the Control Panel: Ensure your printer is powered on and the main screen is displayed on the control panel.
  2. Navigate to the Setup Menu: Tap the Setup (gear icon) button or navigate to the "Setup Menu" option on your printer's control panel.
  3. Select Printer Maintenance: Scroll through the menu options until you find and select Printer Maintenance.
  4. Choose Cold Reset: Within the Printer Maintenance menu, you will see options for resets. Select Cold Reset.
  5. Confirm the Action: The printer may prompt you to confirm if you wish to proceed with the cold reset. Confirm your selection to initiate the reset process.

The printer will then restart and begin the reset procedure. This typically takes a few moments.

What to Expect After a Cold Reset

A cold reset returns your HP M404dn printer to its original, out-of-box condition. This means:

  • Default Settings: All custom settings, network configurations, and stored preferences will be cleared and reverted to their factory defaults.
  • Initial Prompts: Upon restarting, the printer will display the initial setup questions, such as language selection, date and time, and whether it's self-managed or IT-managed, just as it did when you first unboxed it.
  • No Data Loss: This process primarily affects configuration settings and does not typically erase any firmware updates or essential operational data.

When to Use a Cold Reset

A cold reset is a powerful troubleshooting step and can be beneficial in several scenarios:

  • Persistent Errors: If your printer is experiencing continuous or unresolvable errors that standard troubleshooting hasn't fixed.
  • Network Connectivity Issues: To clear any corrupt network settings that might be preventing the printer from connecting to your network properly.
  • Performance Problems: When the printer is slow, unresponsive, or behaving erratically.
  • Before Repurposing: If you are moving the printer to a new location or a different network environment, a cold reset ensures a clean slate.
  • Security: To wipe all previous user settings before giving the printer to another user or department.

For further assistance or advanced troubleshooting, you can refer to the official HP Support website.