To return an item to Celine, you must initiate the process by contacting their Client Service within a specific timeframe, ensuring the item meets all required conditions.
Initiating a Return or Exchange with Celine
Whether you wish to return an item for a refund or exchange it for a different product, the first crucial step is to contact Celine's Client Service. This must be done within a set number of days from the date your order was delivered.
Key Timelines for Returns and Exchanges
Celine provides distinct timelines for processing returns and exchanges:
- Returns: For a full refund, you must contact Client Service within 14 calendar days from the date of delivery.
- Exchanges: If you wish to exchange an item, you have a longer window, needing to contact Client Service within 30 calendar days from the date of delivery.
It is essential to adhere to these deadlines to ensure your return or exchange request is eligible.
Condition of Items for Return or Exchange
For any return or exchange to be accepted, the item(s) must meet strict condition requirements:
- Unworn and Unused: The article must show no signs of wear or use. It should be in the same pristine condition as when you received it.
- Sellable Condition: The item must be in a condition where it can be resold as new.
- Original Tags Attached: All original tags that came with the product must still be securely attached to the item.
Items that do not meet these criteria may not be accepted for a return or exchange.
Steps to Return an Item to Celine
Follow these practical steps to ensure a smooth return or exchange process:
- Verify Delivery Date: Locate your delivery confirmation to determine the exact date your item was received. This is crucial for calculating your 14-day (return) or 30-day (exchange) window.
- Inspect Item Condition: Carefully examine the item to ensure it is unworn, unused, in sellable condition, and has all original tags attached.
- Gather Order Information: Have your order number, purchase details, and the item's specifics readily available when you contact Client Service.
- Contact Client Service: Reach out to Celine's Client Service. They will guide you through the specific return authorization process, provide return shipping labels if applicable, and answer any further questions. You can typically find their contact information on the official Celine website, often under a "Client Service" or "Contact Us" section, such as the Celine Official Website - Client Service (Note: This is a placeholder link to a generic client service page, specific contact details will be on the official site).
Summary of Return/Exchange Policies
| Policy Type | Action Required Within | Item Condition Requirements |
|---|---|---|
| Return | 14 calendar days of delivery | Unworn, unused, sellable condition, all original tags attached |
| Exchange | 30 calendar days of delivery | Unworn, unused, sellable condition, all original tags attached |
By adhering to these guidelines and contacting Client Service promptly, you can successfully return or exchange your Celine purchase.
