Yes, you can return items to Citi Trends, specifically for an exchange, provided the return meets specific criteria outlined in their policy. It's important to understand these conditions to ensure a smooth process.
Understanding Citi Trends' Exchange Policy
Citi Trends offers exchanges on merchandise under certain conditions, typically within a set period after your purchase. This policy is designed to ensure customer satisfaction while maintaining fairness regarding the condition of returned goods.
Key Conditions for Exchanges
To be eligible for an exchange at Citi Trends, your item must meet the following requirements:
- Timeframe: Exchanges are issued within 30 days of the original purchase date.
- Proof of Purchase: You must present the original receipt for the transaction.
- Original Condition: The item must have its original Citi Trends tag still attached.
Items Not Eligible for Return or Exchange
It's crucial to be aware that not all items qualify for an exchange. The following types of merchandise are generally not eligible:
- Undergarments: Due to hygiene reasons, exchanges are not issued for undergarments.
- Altered Merchandise: Items that have been washed, worn, or altered in any way cannot be exchanged.
- Layaways: Refunds are not provided for items purchased via layaway.
To help you quickly grasp the policy, here's a summary:
| Condition | Status |
|---|---|
| Time Limit | Within 30 days of purchase |
| Proof | Original receipt required |
| Item State | Original tag attached, unwashed, unworn, unaltered |
| Exclusions | Undergarments, Washed/Worn/Altered items, Layaway purchases |
| Action | Exchanges only (no refunds on layaways) |
Tips for a Smooth Return Experience
To ensure your exchange process at Citi Trends is as straightforward as possible, consider these practical tips:
- Keep Your Receipt: Always retain your purchase receipt in a safe place. It's essential proof of purchase.
- Leave Tags On: Do not remove the original tags from any item you might consider exchanging.
- Inspect Before Purchase: Carefully check items, especially clothing, for any defects or damage before completing your purchase.
- Understand Limitations: Be mindful of the specific exclusions, particularly for undergarments and items that have been used.
For more details on their offerings and store policies, you can visit the Citi Trends Official Website.
