Roots offers a straightforward return policy, allowing customers to exchange or refund eligible items within 30 days of purchase, provided they meet specific conditions.
Understanding Roots' Return Policy
Roots aims for customer satisfaction, offering options for returns or exchanges if a purchase doesn't meet expectations. The policy is designed to be clear and customer-friendly, focusing on items returned in their original condition within a set timeframe.
Key Aspects of the Return Policy
To ensure a smooth return or exchange process, customers should be aware of the following conditions:
- Timeframe: Items must be returned or exchanged up to 30 days after the original purchase date.
- Proof of Purchase: An original receipt is mandatory for all returns or exchanges.
- Item Condition: Products must be in their original state. This means they should be:
- Unwashed
- Unworn
- Unaltered
- All original tickets must still be attached to the item.
- Exclusions: Please note that final sale items are explicitly excluded from this return and exchange policy and cannot be returned or exchanged.
Summary of Roots Return Policy
For a quick overview, here's a table summarizing the core components of Roots' return policy:
| Aspect | Details |
|---|---|
| Action | Exchange or refund for qualified items |
| Time Limit | Up to 30 days after the purchase date |
| Requirements | Original receipt is mandatory |
| Item Condition | Must be in original state: unwashed, unworn, unaltered, and all tickets attached |
| Exclusions | Final sale items are not eligible for return or exchange |
Practical Advice for Returns
- Always keep your original receipt in a safe place after making a purchase.
- Before removing any tags, try on clothing or inspect items thoroughly to ensure satisfaction.
- If you anticipate needing to return an item, avoid washing or altering it in any way.
- Be mindful of the 30-day window to ensure your return is eligible.
