No, Gap items cannot be returned at Old Navy stores.
Understanding Gap and Old Navy Return Policies
When processing returns or exchanges for items purchased from Gap, it's essential to visit a store of the same brand where the item originated. This policy ensures that all transactions are handled efficiently and correctly within the respective brand's system. While Gap and Old Navy are both part of the same parent company, Gap Inc., each brand maintains its own distinct return policy for its specific merchandise.
Where to Return Your Gap Items
If you've purchased items from Gap.com or a local Gap store, your return or exchange must be completed at a Gap-branded store. Similarly, items purchased at an Old Navy store must be returned to an Old Navy store. This brand-specific return policy helps maintain inventory accuracy and streamline customer service operations for each retailer.
For clarity, here's a quick guide on where to process your returns:
| Item Purchased From | Where to Return/Exchange |
|---|---|
| Gap.com or Gap Store | Any Gap store location |
| Old Navy Store | Any Old Navy store location |
| Banana Republic Store | Any Banana Republic store location |
For the most up-to-date and complete information regarding returns, including details on mail-in returns or specific conditions, always consult the official Gap customer service return policy.
