Generally, for items purchased directly in a Books-A-Million store, a receipt is required to process a return. However, the policy for returning online orders differs regarding the need for a physical receipt.
Books-A-Million Return Policy Overview
Understanding Books-A-Million's return policy depends on where the item was originally purchased. The requirements for returns, including the need for a receipt, vary between in-store purchases and online orders. In all cases, items returned will be refunded to the original payment method.
In-Store Purchases
For any books or other items bought directly from a physical Books-A-Million retail location, a receipt is mandatory for returns.
- Receipt Requirement: A valid sales receipt is required for all in-store purchase returns.
- Return Period: Returns must be made within 15 days of purchase.
- Millionaire's Club Benefit: Books-A-Million's Millionaire's Club members enjoy an extended return period of 30 days for in-store purchases.
- Return Location: In-store purchases must be returned to a physical Books-A-Million store.
Online Orders
If you purchased books through the Books-A-Million website, the return process provides flexibility regarding location and does not explicitly state a physical receipt is required for returns made to a store. Typically, proof of purchase for online orders is managed through your account or order number.
- Return Options: Online orders can be returned either to a Books-A-Million warehouse or to any physical Books-A-Million retail location.
- Proof of Purchase: While a physical receipt isn't explicitly mentioned as required for online returns made to a store, you would generally need your order confirmation or order number as proof of purchase to facilitate the return.
To summarize the key differences:
| Purchase Type | Receipt Required? | Return Window | Return Locations |
|---|---|---|---|
| In-Store | Yes | 15 days (30 days for Millionaire's Club Members) | Physical Books-A-Million store |
| Online Order | Not explicitly required (order confirmation/number typically used as proof) | Not specified in available information | Books-A-Million warehouse or physical store |
