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Why is Saily not compatible with my phone?

Published in Saily Compatibility 3 mins read

Saily's compatibility with your phone depends on two primary factors: whether your device is carrier-unlocked and if it supports eSIM technology. If your phone does not meet both of these criteria, it will not be compatible with Saily's services.

Understanding Saily's Compatibility Requirements

Saily, an innovative mobile data solution, relies on modern phone features to provide its service. Here’s a breakdown of the essential requirements:

1. Carrier-Unlocked Device

For Saily to function on your phone, your device must be carrier-unlocked.

  • What it means: A carrier-unlocked phone is not tied to a specific mobile network provider. This means you can insert or activate a SIM card (or eSIM profile) from any carrier and use their services.
  • Why it's important for Saily: Saily operates by allowing you to purchase data plans independently of your primary mobile carrier. If your phone is "locked" to a specific carrier, it will prevent you from activating and using Saily's eSIM profile, as it's designed to only work with the network it's locked to.
  • How to check if your phone is unlocked:
    • Try a different carrier's SIM: Insert a SIM card from a different mobile carrier into your phone. If it connects to the network and allows you to make calls or use data, your phone is likely unlocked.
    • Contact your current carrier: Your existing mobile service provider can tell you if your phone is unlocked or eligible for unlocking.
    • Check phone settings: On some devices, you can find information about carrier lock status in the "About Phone" or "Network & Internet" settings.

2. eSIM Technology Support

The second critical requirement is that your phone must support eSIM technology.

  • What is eSIM? eSIM stands for "embedded SIM." Unlike traditional physical SIM cards, an eSIM is a small chip built directly into your phone's hardware. It functions digitally, allowing you to activate a mobile plan without needing a physical card. You can download and manage multiple eSIM profiles on a single device.
  • Why Saily uses eSIM: eSIM technology offers flexibility and convenience, making it ideal for services like Saily, which provide digital data plans, often for travel or supplemental use. It eliminates the need for physical SIM swaps and allows for quick activation of services.
  • How to check for eSIM compatibility:
    • Check your phone's specifications: Most modern smartphones, especially those released in the past few years, support eSIM. You can check your device's official specifications on the manufacturer's website.
    • Look in your phone settings:
      • For iPhones: Go to Settings > Mobile Data or Cellular. If you see an option like "Add eSIM" or "Add Data Plan," your iPhone supports eSIM.
      • For Android phones: Navigate to Settings > Network & Internet > Mobile Network. Look for options like "Download a SIM" or "Add eSIM."
    • Consult Saily's official guide: For the most up-to-date information and a comprehensive list of devices, refer to Saily's official guide on eSIM-supported devices.

Summary of Incompatibility Reasons

Reason for Incompatibility Description How to Verify
Phone is carrier-locked Your phone is restricted to a single mobile network provider. Try another carrier's SIM, contact your current provider.
No eSIM support Your phone's hardware does not include the necessary embedded SIM chip. Check phone specifications, look for "Add eSIM" option in settings, or refer to Saily's compatibility list.

If your phone falls into either of these categories, it explains why you're experiencing compatibility issues with Saily.