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Why Did Starbucks Stop Making Ice Cream?

Published in Starbucks Product Strategy 3 mins read

Starbucks discontinued its ice cream line in 2013 to focus on different products and allocate resources towards its core beverage and food offerings. This strategic shift was communicated by Starbucks in a Facebook post at the time of the discontinuation.

The End of an Icy Era: Starbucks' Strategic Move

The decision to cease production of Starbucks-branded ice cream marked a significant pivot in the company's product strategy. While the frozen treat had garnered a following, Starbucks opted to streamline its offerings and concentrate on areas that aligned more closely with its primary business model and future growth objectives.

A Brief History of Starbucks Ice Cream

For several years, Starbucks ventured into the frozen dessert market through a partnership with Unilever. This collaboration brought popular Starbucks coffee flavors, such as Mocha Frappuccino and Coffee Latte, into pints available in grocery stores. The ice cream offered consumers a way to enjoy Starbucks' distinctive taste beyond its coffee shops.

Key Aspect Details
Product Type Premium coffee-flavored ice cream
Launch/Availability Early 2000s (exact launch varies by region)
Discontinuation 2013
Stated Reason To "focus on different products" (via Facebook post)
Partner Unilever (for manufacturing and distribution)

Strategic Shifts and Business Focus

Starbucks, like many global brands, continuously evaluates its product portfolio to ensure maximum efficiency, profitability, and brand alignment. The discontinuation of the ice cream line was a business decision driven by several factors:

  • Resource Allocation: By ending the ice cream line, Starbucks could reallocate financial and operational resources to its booming coffee and food divisions. This allowed for greater investment in new beverage innovations, food items, and expanding its in-store experience.
  • Core Business Reinforcement: Starbucks' primary identity revolves around coffee. Focusing on its core strengths—espresso beverages, brewed coffee, teas, and increasingly, cold beverages—helps reinforce its brand image and market leadership in the coffee industry.
  • Market Dynamics: The competitive landscape for packaged ice cream is vast. While Starbucks had a unique offering, the challenges of distribution, shelf space, and intense competition in the grocery aisle may have led to a re-evaluation of its long-term viability compared to other ventures.
  • Innovation Pipeline: The company was likely seeing greater returns and strategic advantages from investing in product development within its cafés, such as the introduction of new cold brew options, Refreshers, and seasonal beverages, which directly drive traffic to its stores.

This move allowed Starbucks to concentrate on its highly successful core operations, ensuring that its efforts were directed towards the products that define its brand and drive the most significant growth. For instance, the company has since significantly expanded its cold beverage offerings and food menu, reflecting its commitment to evolving its in-store experience and packaged coffee products.

The Legacy of the Decision

While some fans undoubtedly missed the Starbucks ice cream, the decision proved to be a strategic one, allowing the company to fortify its position as a global leader in coffee and beverages. This shift enabled Starbucks to focus on innovations like cold brew coffee, plant-based milk alternatives, and a broader array of food items, all while maintaining its robust presence in the grocery store with its packaged coffee and ready-to-drink beverages.

For more details on the discontinuation, you can refer to reports from the time, such as this article from Business Insider, which covered the story when it broke.