To cancel your ASP (Automatic Savings Program) transaction with Tangerine, you'll need to access your online banking account and navigate to your pending transactions. The process is straightforward and can be completed in just a few steps.
Step-by-Step Guide to Cancelling Your ASP Transaction
Cancelling an upcoming ASP transaction involves logging into your Tangerine account and making the necessary adjustment through the transactions tab. Follow these detailed instructions:
1. Log In to Your Tangerine Account
First, securely log in to your Tangerine online banking account.
- Action: Visit the official Tangerine Bank website and enter your Client Card number or Username and your PIN/Password.
- Tip: Ensure you are using a secure internet connection and browser to protect your account information.
2. Navigate to the 'Transactions' Tab
Once logged in, locate the 'Transactions' tab within your online banking portal. This tab provides an overview of all your account activities, including upcoming and past transactions.
- Action: Click on the 'Transactions' tab, which is typically found in the main navigation menu.
3. Locate Your Upcoming ASP Transaction
Within the 'Transactions' section, you'll need to find your specific ASP transaction. These are usually listed under a "Pending Transactions" or "Upcoming Transactions" area.
- Action: Scroll through the list of transactions until you find an entry for your upcoming Automatic Savings Program (ASP) transaction. It should be clearly identifiable as a scheduled transfer.
4. Select the Transaction to Make Changes
Once you've identified the ASP transaction you wish to cancel, click on it. This action will open the transaction details and provide options to modify or cancel it.
- Action: Click directly on the ASP transaction you intend to cancel.
- Outcome: A new screen or pop-up should appear, allowing you to "make the change," which includes the option to cancel the scheduled transfer. Follow the on-screen prompts to confirm the cancellation.
Quick Reference Table for ASP Cancellation
For a quick overview, here's a summary of the steps:
| Step | Action | Details |
|---|---|---|
| 1 | Log In | Access your Tangerine online banking securely. |
| 2 | Go to 'Transactions' | Click the 'Transactions' tab in your account dashboard. |
| 3 | Find ASP Transaction | Look for your upcoming ASP transaction in the 'Pending Transactions' section. |
| 4 | Modify/Cancel | Click the transaction and select the option to cancel or modify it. |
Important Considerations
- Timing: Make sure to cancel your ASP transaction before its scheduled processing date to avoid it being executed. If a transaction is already in progress, you might need to contact Tangerine's customer support for assistance.
- Confirmation: After cancelling, always look for a confirmation message or email from Tangerine to ensure your request has been processed successfully.
- Future Transactions: Cancelling one instance of an ASP transaction might not cancel the recurring program. If you wish to stop all future automatic savings transfers, you may need to adjust the ASP settings or recurring transfers option more broadly within your account.
By following these instructions, you can easily manage and cancel your ASP Tangerine transactions directly from your online banking account.
