Whether you're a traveler looking to revisit your past feedback or a business owner monitoring your property's online reputation, Tripadvisor offers clear pathways to access and manage reviews.
For Travelers: Viewing Your Submitted Reviews
If you're a traveler who has shared your experiences on Tripadvisor, you can easily access and review your past contributions.
On the Tripadvisor Website
- Log In: Go to Tripadvisor.com and log in to your account using your email and password.
- Access Your Profile: Click on your profile icon or picture, usually located in the top-right corner of the page.
- Navigate to Contributions: From the dropdown menu, select "Contributions" or "Profile." This will take you to your personal profile page.
- Find Your Reviews: On your profile page, look for a "Reviews" tab or a section dedicated to your written contributions. Here, you'll find a complete list of all the reviews you've submitted.
On the Tripadvisor Mobile App
- Open and Log In: Launch the Tripadvisor app on your smartphone or tablet and ensure you are logged into your account.
- Go to Your Profile: Tap on the "Me" or "Profile" icon, typically found at the bottom navigation bar of the app.
- View Your Reviews: Within your profile section, you'll find "Contributions" or "My Reviews," where all your previously submitted content is listed.
For Business Owners/Managers: Accessing Reviews About Your Property
Business owners and managers can access a dedicated platform to view, respond to, and manage reviews posted about their establishments.
Through the Tripadvisor Management Center
The Tripadvisor Management Center is the primary hub for business owners to engage with their reviews.
- Access the Management Center: Go to the Tripadvisor Management Center and log in using your registered owner account credentials.
- Navigate to Reviews: Once logged in, you will typically find a "Reviews" section on your dashboard or in the main navigation menu. This section provides an overview of all reviews for your property, allowing you to read them, respond, and track key metrics.
- Detailed Comment Management: For in-depth review analysis and operational management, some integrated reporting tools or dashboards may feature a dedicated Tripadvisor Comments tab. This specialized tab allows you to delve deeper into individual comments within reviews. From this view, you might also have the option to Create Service Ticket. This functionality opens a pop-up window, which can be used to assign a task related to a specific comment (e.g., "investigate guest complaint," "follow up with staff") or to bring a comment to another user's attention within your team for collaborative action.
Utilizing Review Management Platforms
Many businesses leverage third-party review management software that integrates directly with Tripadvisor. These platforms offer centralized dashboards where you can:
- Consolidate reviews from Tripadvisor and other popular review sites.
- Gain advanced insights through sentiment analysis and trends.
- Respond to reviews directly from the platform, streamlining your online reputation management.
Key Aspects of Review Access on Tripadvisor
| User Type | Primary Access Point | Key Actions & Features |
|---|---|---|
| Traveler | Tripadvisor Profile > Contributions > Reviews | View, edit, or delete personal submitted reviews; track helpful votes. |
| Business Owner | Tripadvisor Management Center > Reviews | Read, respond publicly, report inappropriate reviews, analyze trends, manage specific comments. |
| Integrated Reporting Tools (e.g., with a Comments Tab) | Assign tasks, flag comments for team attention, create service tickets for follow-up actions. |
Accessing reviews on Tripadvisor is a straightforward process, whether you're a contributor seeking your own history or a business professional managing your property's online presence.
