JEA employs a substantial workforce of over 2,200 individuals.
JEA's Workforce Overview
JEA, as a community-owned utility, relies on a dedicated and extensive team to manage its critical operations. This encompasses a wide range of services, including electricity generation and distribution, water and wastewater treatment, and the provision of reclaimed water services. The considerable size of its employee base is essential for maintaining complex infrastructure, ensuring operational reliability, and serving its vast customer base across its service territory.
The organization's leadership consistently acknowledges the vital contributions of its employees. For example, the JEA team of over 2,200 employees has been recognized for their tireless efforts in navigating challenging operational periods, such as active hurricane seasons. Their collective dedication is paramount in ensuring the continuous and reliable delivery of essential services to the community, highlighting their crucial role in the utility's resilience and success.
Key Operational Areas Supported by JEA Employees
JEA's diverse workforce contributes across various critical functions, ensuring the seamless operation of a major public utility. These include:
- Infrastructure Development and Maintenance: Teams are responsible for the construction, upkeep, and modernization of power grids, water treatment plants, wastewater collection systems, and other vital utility infrastructure.
- Service Delivery and Customer Support: A significant portion of the workforce is dedicated to directly assisting customers, handling inquiries, managing billing, and responding to service requests and emergencies.
- Emergency Response and Resilience: During adverse events like severe weather, employees are on the front lines, working diligently to restore services, address outages, and ensure public safety.
- Strategic Planning and Innovation: Teams are involved in long-term planning for energy demands, implementing sustainable practices, and integrating new technologies to enhance efficiency and service quality.
- Community Engagement: Employees also play a role in community outreach and educational programs, fostering a stronger relationship between JEA and the public it serves.
Leadership's Acknowledgment of Employee Contributions
JEA's commitment to its workforce is frequently emphasized by its leadership. Managing Director and CEO, Vickie Cavey, along with other JEA leaders, actively engages with employees. This engagement often includes opportunities for professional development and networking, reinforcing a culture of appreciation and collaboration. Such initiatives underscore the leadership's recognition of the employees' pivotal role in the utility's operational stability and ability to meet its community responsibilities.
