Changing your email address in Webassessor is a straightforward process, typically handled within your profile settings. If you encounter any difficulties, there's a clear path to get assistance.
Steps to Update Your Webassessor Email Address
To update your email, follow these general steps within the Webassessor platform:
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Access Your Profile:
- Log in to your Webassessor account.
- Locate and click on the Profile option, which is usually situated in the top-right corner of the page. This section contains all your personal and account-related information.
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Navigate to Email Preferences:
- Within your Profile, look for a section or tab named My Preferences.
- Under "My Preferences," find the entry specifically for Webassessor Email Address.
- Click on the Edit button or link associated with this email address field to initiate the update process. You will then be prompted to enter your new email address and confirm it.
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Confirm and Save Changes:
- After entering your new email address, follow any on-screen instructions to verify the change (e.g., entering your password).
- Ensure you click "Save" or "Update" to apply the changes to your account.
Troubleshooting: When You Can't Update Your Email
In some instances, you might find that the email address field is locked or you're unable to save your changes directly through the profile. This can happen due to various reasons, such as security protocols or system restrictions.
If you are unable to update your email using the steps above, the recommended course of action is to create a support case:
- Log in to Now Learning: Access the official learning portal, Now Learning Home. This is the central hub for all learning and certification-related support.
- Navigate to Help: Once logged in, find the Help section or menu option.
- Create Support Case: Within the Help section, there will be an option to Create Support Case. Follow the prompts to submit a detailed request explaining that you need to change your Webassessor email address and were unable to do so via your profile settings. Be sure to include your current Webassessor email and the new email you wish to use.
Why Use a Support Case?
Creating a support case ensures that your request is handled by the appropriate support team who can make the necessary changes on your behalf, especially for sensitive account details like email addresses. They may also be able to provide specific instructions or clarify any underlying issues preventing you from making the change yourself.
By following these steps, you can effectively manage and update your email address associated with your Webassessor account, ensuring you receive all important communications regarding your certifications and exams.
