The Versalink C405 Remote Services error code 016-426 indicates that your printer is experiencing a failure in communication with the remote services server. This means the printer cannot establish a connection to send or receive data from Xerox's remote support infrastructure.
Understanding Error Code 016-426
When your Xerox Versalink C405 displays error 016-426, it signifies that critical remote service functions are unavailable. These services often include:
- Automatic meter reads: For billing and usage tracking.
- Automated supply replenishment: Ordering toner or other consumables when low.
- Remote diagnostics: Allowing support to troubleshoot issues remotely.
- Firmware updates: Downloading and applying the latest software improvements.
Without this communication, your printer cannot effectively leverage the benefits of remote monitoring and support, potentially leading to delays in service or supply delivery.
Primary Cause of the Error
The most common and significant cause for the 016-426 error on a Versalink C405 is an expired security certificate on the printer's system software.
- Security certificates are essential for establishing secure, encrypted connections over the internet. They verify the identity of the server and ensure that data exchanged between your printer and the remote services server remains private and untampered.
- Expiration: When this certificate expires, the secure handshake required for remote services communication fails, leading directly to the 016-426 error.
- Specific Software Versions: This issue is particularly prevalent on Versalink C405 printers running older system software levels, specifically those below version 70.31.81. Printers with outdated firmware are more susceptible to this problem as their embedded certificates may not have been renewed or updated.
How to Resolve Versalink C405 Error 016-426
The primary and most effective solution for error 016-426 is to update your printer's system software (firmware) to the latest general release version. This process will renew the necessary security certificates and resolve the communication issue.
Here's a breakdown of the resolution steps:
| Issue Type | Description | Primary Solution |
|---|---|---|
| Error Code | 016-426: No Communications With Remote Services Server | Update printer firmware to the latest general release. |
| Root Cause | Expired security certificate on system software levels below 70.31.81. | This update refreshes security certificates and ensures secure communication. |
Step-by-Step Firmware Update Guide:
- Identify Current Software Version:
- On your Versalink C405 control panel, navigate to Device > About or similar information section.
- Note down your current software or firmware version. This helps confirm if you are on an older version.
- Download Latest Firmware:
- Visit the official Xerox support website.
- Search for "Versalink C405" and navigate to the Drivers & Downloads section.
- Locate and download the latest general release firmware package for your specific printer model. Ensure you download the correct file for your region, if applicable.
- Prepare for the Update:
- The firmware update usually comes as a
.dlmfile or similar. - The most common method to apply the update is via a USB flash drive or through the printer's Embedded Web Server (EWS).
- USB Method: Copy the downloaded firmware file to the root directory of a FAT32-formatted USB drive.
- EWS Method: Connect your printer to your network and access its IP address in a web browser. Log in as an administrator.
- The firmware update usually comes as a
- Perform the Update:
- Using USB: Insert the USB drive into the printer's USB port (usually on the front or side). The printer should detect the update file and prompt you to install it. Follow the on-screen instructions.
- Using EWS: Navigate to Properties > Services > Software Update (or similar path) in the EWS. Browse to the downloaded firmware file on your computer and upload it. Follow the prompts.
- Important: Do not power off the printer during the update process. This can cause severe damage.
- Verify Resolution:
- Once the update is complete, the printer will restart.
- Check the printer's control panel to ensure the 016-426 error is no longer displayed.
- You can also verify remote services functionality by checking if features like automatic meter reads or supply ordering are working correctly.
Why Firmware Updates Are Crucial
Regularly updating your printer's firmware is vital not just for resolving specific errors like 016-426 but also for:
- Security Enhancements: Patches vulnerabilities and strengthens the printer's defense against cyber threats.
- Performance Improvements: Optimizes printer operations, speed, and reliability.
- New Features & Compatibility: Adds new functionalities and ensures compatibility with updated network protocols or operating systems.
Additional Troubleshooting Steps
If, after updating the firmware, the error persists, consider these additional checks:
- Network Connectivity:
- Ensure the printer has a stable internet connection.
- Verify the Ethernet cable is securely connected, or if using Wi-Fi, ensure the printer is connected to the correct network and has a strong signal.
- Test network connectivity from the printer's control panel.
- Date and Time Settings:
- Incorrect date and time settings on the printer can interfere with security certificate validation.
- Navigate to Device > Date & Time on the control panel or through the EWS and ensure the settings are accurate and synchronized.
- Firewall/Proxy Settings:
- If your network uses a firewall or proxy server, ensure it is not blocking the outgoing communication ports or URLs required for Xerox Remote Services.
- Consult your IT administrator to verify that the necessary network exceptions are in place.
Preventing Future Remote Service Errors
To minimize the chances of encountering error 016-426 or similar communication issues:
- Stay Updated: Regularly check for and apply the latest firmware updates for your Versalink C405.
- Accurate Timekeeping: Maintain correct date and time settings on your printer.
- Stable Network: Ensure your printer operates within a stable and well-configured network environment.
